Field Application Engineer (German Speaking)

Zerova Technologies Europe B.V. · Amstelveen, Noord-Holland

Location: Amstelveen, Noord-Holland
Work location: Remote
Employment: Full-time
Posted: 13 days ago

About the job

About Zerova Technologies

At Zerova Technologies, we combine the energy of a startup with the strength of a global enterprise. With over 50 years of expertise in power electronics, we’re at the forefront of EV charging innovation—designing and producing advanced AC and DC charging solutions.

Our EMEA headquarters is based in Amsterdam, and we proudly manufacture across multiple countries, with deep roots in Taiwan. We support the region through strong partnerships with fleets, depots, charge point operators (CPOs), service stations, and more. Our agile, fully customized solutions empower our partners’ brands and drive the transition to e-mobility.

Join us and help shape a more sustainable future!

About the role

As a Field Application Engineer (FAE) you will play a crucial role in handling all service-related topics and issues in the field. You will support the operation of our installed charger base, ensuring all customer-reported issues are addressed promptly and effectively. Acting as a key point of contact for customers, you will report incidents to the Customer Service head, assess appropriate response actions, and assist where necessary to achieve quick resolution. Your role will also consist of on-site commissioning for our EMEA base and also on-site troubleshooting where necessary.

Main responsibilities

Client facing

Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies.
Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry.
Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365).
Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction.

Reporting

Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved.

Tasks

Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded.
Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations.
Collaborate with third-party installation and service providers, alongside EMEA Business Development Managers (BDMs) and FAE team lead, to support operations.
Create and manage support cases in our D365 system, ensuring each one is resolved through to completion.
Prepare and deliver the weekly reports summary.
Coordinate the shipping and logistics of spare parts in partnership with the Operations team.
Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment.
Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure.
Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.
Demonstrated ability to work safely around energized equipment

Requirements

Presentable and professional appearance when representing the company or meeting customers on-site or in the office.
Excellent client-facing and internal communication skills, with the ability to build strong working relationships across teams.
Fluent in German and English, both written and spoken
Strong technical understanding of charger products and related systems.
Required to be proficient in using a computer, including SSH terminals, Anydesk, Teraterm/MobaX, updating software and log reading.
Advantage: Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses).

What do we offer

Competitive salary according to your experience.
A collaborative, international team based in our Amstelveen office, with a strong presence across Europe and Asia.
Work with advanced AC and DC charging technologies.
Opportunities for professional growth, learning, and development in the rapidly evolving EV sector.
The opportunity to shape the future of electrification and contribute to a more sustainable world.

Show more

Show less

• Senioriteitsniveau

Medewerker

• Soort baan

Fulltime

• Bedrijfstakken

Productie huishoudelijke apparaten en consumentenelektronica

Voordrachten verhogen uw kansen op een sollicitatiegesprek met ZEROVA Technologies EMEA 2x

Bekijken wie u kent

Ontvang meldingen over nieuwe vacatures voor FAE in Amstelveen.

Meld u aan om vacaturemelding te maken

Vergelijkbare vacatures

• Field Applications Engineer (m/w/d)

AMETEK

Nederland

3 dagen geleden

• Application Engineer

LG Electronics Benelux - Life's Good

Amstelveen

2 dagen geleden

• Technical Application Specialist (m/f/x)

Danfoss

Gorinchem

1 week geleden

• Applications Engineer

Shure

Culemborg

2 weken geleden

• Technical Services Engineer - German Speaking

DeepHealth

Amsterdam

4 maanden geleden

• Application Engineer

ITT Inc.

Oud-Beijerland

2 weken geleden

• Field Application Engineer for analog and power

Avnet Silica

Breda

1 maand geleden

• Senior Field Application Engineer

Innatera

Rijswijk

1 maand geleden

• Applications Engineer Dutch / English

Extron

Amersfoort

7 maanden geleden

• Applications Engineer

OnLogic

Oosterhout

€ 42.000,00

-

€ 72.000,00

2 weken geleden

• Field Service Engineer (m/f/d)

Bruker

Nederland

2 weken geleden

• Application Engineer

Embotech

Rotterdam and The Hague

3 weken geleden

• (Sr.) Field Application Engineer

Supermicro

's-Hertogenbosch

2 weken geleden

• Application/Sales Engineer (m/f/d)

Kelvion

Almere

3 weken geleden

• Field application service engineer

ADEON Technologies B.V.

Breda

2 weken geleden

• Application Engineer

Blue Lynx

Randstad

3 weken geleden

• Application Engineer

Fortaegis Technologies

Amsterdam

4 dagen geleden

• Field Service Engineer (m/f/x)

Anton Paar Netherlands

Breda

1 maand geleden

• Field Service Engineer

Siemens eMobility

Rotterdam

2 weken geleden

• Field Service Engineer

Moog Inc.

Amsterdam

4 dagen geleden

•

Technical Support Engineer - Benelux Location: Netherlands or Belgium （Remote-first with frequent on-site support）

Anker Innovations

Amsterdam

€ 45.000,00

-

€ 60.000,00

3 weken geleden

• Application Engineer

Visiativ Benelux

Zaltbommel

1 week geleden

• Field Sales Engineer

Weidmüller Benelux

Gelderland, Nederland

1 week geleden

• Technical Engineer

Hilti Nederland BV

Berkel en Rodenrijs

6 dagen geleden

• Technical Sales Engineer - Energy Storage Systems (m/w/d)

Delta Electronics EMEA

Hoofddorp

1 maand geleden

• Solution Engineer

AUTEL Energy - Europe

's-Gravenhage

1 week geleden

• Project Engineer

Villari

Delft

1 week geleden

Meer vergelijkbare vacatures weergeven

Minder vergelijkbare vacatures weergeven

Ook bekeken

• Field Service Engineer, Data Center Operations

Apple

Amsterdam

2 dagen geleden

• Technical Specialist

Rolls-Royce Power Systems

Dordrecht

4 maanden geleden

• High Voltage Field Application Engineer

Optics11

Amsterdam

3 dagen geleden

• Technical Support Engineer

Gigs

Amsterdam

2 weken geleden

• Application Engineer

DSV - Global Transport and Logistics

Moerdijk

1 week geleden

• Technical Support Engineer

BYD EUROPE

Hoofddorp

2 weken geleden

• Field Service Engineer - Schiphol

Smiths Detection

Schiphol

3 weken geleden

• Technical Specialist

Rolls-Royce

Dordrecht

4 maanden geleden

• Application Sales Engineer - Amsterdam, Netherlands

Product Pulse

Amsterdam

3 maanden geleden

•

Field Application Engineer - Liquid Cooling Solutions (on-site)

Delta Electronics EMEA

Hoofddorp

3 weken geleden

Vergelijkbare zoekopdrachten

• Vacatures voor Service-ingenieur

3.054 vacatures

• Vacatures voor Ingenieur

2.672 vacatures

• Vacatures voor Projectingenieur

3.325 vacatures

• Vacatures voor Netwerkbeheerder

1.760 vacatures

• Vacatures voor Klinisch psycholoog

1.162 vacatures

• Vacatures voor Technisch directeur

229 vacatures

• Vacatures voor Oracle DBA

8.511 vacatures

• Vacatures voor Senior manager engineering

308 vacatures

• Vacatures voor Luchtvaart

892 vacatures

• Vacatures voor Programmamanager

940 vacatures

• Vacatures voor Productmanager

999 vacatures

• Vacatures voor Psycholoog

3.250 vacatures

• Vacatures voor Projectmanager

6.693 vacatures

• Vacatures voor Sociaal werker

4.576 vacatures

• Vacatures voor Junior ingenieur

3.379 vacatures

• Vacatures voor Experience-designer

668 vacatures

• Vacatures voor Maatschappelijk werker

280 vacatures

• Vacatures voor Industrieel ingenieur

16 vacatures

• Vacatures voor Ergotherapeut

226 vacatures

• Vacatures voor Analyse

8.421 vacatures

• Vacatures voor Rector

83 vacatures

• Vacatures voor Assistent-professor

125 vacatures

• Vacatures voor Software-ingenieur

9.289 vacatures

• Vacatures voor Management consultant

4.119 vacatures

• Vacatures voor Stage

12.681 vacatures

Meer weergeven

Minder weergeven

Apply on the employer's site

From Zerova Technologies Europe B.V.'s own posting, which is always the source of truth. Apply there.

Report a problem with this job