Customer Excellence Lead Benelux

Strategic Planning: Develop a comprehensive customer service and collaboration strategy that aligns with KHC overall goals and objectives Collaborate with GCOE, GBS, and teams within BENELUX to ensure alignment on customer service strategies Identify main areas of opportunity and collaborate with IT and GCOE to implement solutions to streamline operations tied to our strategic priorities Develop and implement a streamlined order processing workflow to reduce errors and increase efficiency Improve order management process for efficiencies, reducing order touches Collaborate with GBS OM and logistics teams to ensure timely and accurate order fulfillment Develop a comprehensive issue resolution process to ensure timely and effective resolution of customer complaints Ensure accurate master data management in SAP for smooth processing across multiple platforms Develop and maintain strong relationships with key customers to drive strategic partnerships Develop joint business plans with key customers to drive growth and improvement Collaborate with our sales team to ensure alignment on business objectives and strategies Develop a collaborative forecasting process with key customers to ensure accurate demand planning Develop a stakeholder communication program to ensure timely and effective communication with stakeholders Collaborate with the global and IT teams to ensure alignment on reporting and dashboard strategies Ensure external perspective is embedded into internal KPIs - Alignment between customer view and our KH KPIs Analyse customer service metrics to identify areas for improvement Attributes Innovative Thinking: You bring innovative solutions to complex business challenges and help customers understand what is possible through our customer and logistics capabilities Curiosity: A high level of curiosity to embrace continuous improvement and leverage new technologies Accountability: You dive deep into challenges and problems, you keep your focus on results, and you effectively collaborate to get the job done Collaborative: Working across key business stakeholders to identify and action business issues / opportunities. You love to win and have fun doing it Data and technology acumen: You understand the power of data and technology and see how this can increasingly simplify our work & bring better insights Degree in logistics, supply chain management, business/ finance, engineering or a related field Experience in an IBP/S&OP Environment 5-7 years of working experience in supply chain / logistics / customer service or related field Good Knowledge of MS Office Project and Change Management: Proven track record in managing complex projects and change management, including supply chain and digital transformations Business proficiency in English Business proficiency in Dutch