Retention Manager

Are you a true relationship builder with a keen eye for customer satisfaction? Do you thrive on the challenge of retaining customers? Then this role as Retention Manager at COMCAM in Middelburg is your chance to make an impact!

Who is COMCAM?

COMCAM is an innovative player in the energy market. We are committed to sustainable solutions and an excellent customer experience. Our mission: to help customers use energy consciously and efficiently.

Your role

As a Retention Manager, you are responsible for retaining our customers. You understand that customer loyalty is crucial to our success. You analyze customer data, identify risks, and proactively reach out to customers to convince them of our added value.

What will you be doing?

• Analyzing reasons for cancellation and developing retention strategies.
• Communicating with customers via phone and email to offer solutions.
• Collaborating with Sales and Customer Service to optimize customer retention.
• Reporting results and trends to management.

As a Retention Manager, you are responsible for retaining our customers.

What you bring to the table?

• MBO+/HBO level of education and thinking.
• Experience in customer contact, sales, or retention is a plus.
• Strong communication skills and persuasiveness.
• Analytical skills and a results-oriented mindset.
• Affinity with the energy market.

COMCAM's guarantees

• A challenging position within a growing company.
• Competitive salary.
• Opportunities for personal development and career advancement.
• An energetic team and an informal work atmosphere.
• Contract for 24–32 hours per week

Acquisition in response to this vacancy is not appreciated.