Customer Service - Customer Solutions Specialist

Job Summary

We’re looking for a Customer Solutions Specialist to provide exceptional support to our customers while coordinating closely with internal teams to ensure orders, communications, and customer needs are handled efficiently and accurately. In this role, you will serve as a key point of contact, helping customers navigate inquiries, order updates, and service-related requests while contributing to a positive customer experience and business success.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. Whether you're improving processes, supporting operations, solving technical challenges, or driving business performance, your contributions help keep aircraft flying safely around the world.

Location: San Antonio, TX

Schedule: On-site

What You’ll Be Doing

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond to customer inquiries and coordinate solutions with internal teams.
• Prepare quotations, customer reports, and order-related documentation.
• Maintain accurate customer, sales, and order records within company systems.
• Provide customers with order status updates, delivery information, and other key communications.
• Partner with Production, Planning, Procurement, Quality, and Shipping teams to support customer requirements.
• Help resolve customer issues and ensure timely follow-up and communication.
• Build and maintain positive, professional customer relationships.
• Support continuous improvement initiatives that enhance customer service and operational efficiency.
• Follow company policies, quality standards, and regulatory requirements while maintaining a strong commitment to safety and ethics.

What We’re Looking For

• High School Diploma or GED required.
• Customer service, administrative support, inside sales support, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a professional and positive approach.
• Ability to work both independently and collaboratively across departments.
• Strong problem-solving skills and a willingness to learn

Nice to Have

• Associate's or Bachelor's degree in Business, Communications, Supply Chain, or a related field preferred.
• Experience supporting customers within a manufacturing, aerospace, distribution, or industrial environment.
• Experience working with ERP, CRM, or order management systems.
• Familiarity with customer quotations, order entry, or sales support processes

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/

Job Details

Job FamilyCustomer Service

Job FunctionGeneral Customer Service

Pay TypeSalary

Education LevelHigh School

Travel RequiredNo

Hiring Min Rate52,800 USD

Hiring Max Rate69,300 USD

Scan this QR code and apply!

Download

303 Industrial Park Rd, San Antonio, TX 78226, USA