Senior Pre-Sales Technical Consultant

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

• Ensures to be the main contact point for technical topics between customers and IDEMIA
• Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
• Promotes IDEMIA products and services to customers
• Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
• Implements projects
• Collects functional requirement specifications for applicable products with the customer
• Manages the product selection process and ensures the right product is selected to match customer’s requirement
• Participates in the project delivery and technical implementation
• Coordinates final validation for applicable products with customers
• Mainains a close relationship with technical counterpart of custome
• Engages constantly in product specification reviews to upsell and influence the next product evolution
• Assists in quality complaints from customer on delivered products through first level local troubleshooting
• Supports quality team in the resolution of problem and coordinates response or communication to the customer
• Promotes and implements standards for custom and complex products for key customers
• Leads complex troubleshooting and quality complaint resolution
• Works independently with no supervision

Profile & Other Information

• Senior experience in SIM card, or eUICC, eSIM (essential)
• Telecom experience
• Spanish language required
• Advanced conversational English required (interviews will be conducted in English)
• Availability to travel 20%
• Availability for hybrid work (site/home office)

Seize all the opportunities of our fast-paced environment. Expect the unexpected.