Head Housekeeper

Job description includes section "Duties and requirements for all hotel crew".

Reporting

• The Head Housekeeper reports to the Hotel Manager regarding vessel operations onboard.

Direct Reports

• Assistant Housekeeper (if applicable), Housekeeping and Laundry Supervisors (if applicable), Laundryman, Cabin Stewards/ess, Utility Hotel cleaners

Responsibilities

• Responsible for the overall cleanliness and maintenance of all passenger staterooms, public areas, concessionaire facilities, offices, and staff and crew facilities.
• Provide training for all housekeeping areas, as per corporate guidelines and ensure implementation. Provide guidance, coaching and discipline as needed.
• Maintain staterooms and suites, in good condition, to meet corporate standard as per operational policy.
• Maintain all housekeeping assigned public areas in good condition, in combination with other departments.
• Achieve passenger comment rating to meet or exceed targets. Passenger comments to be reviewed for respective areas and take appropriate follow up action.
• Maintain all laundry areas (main laundry, self service laundry (if applicable), and crew laundry), in good operating condition, as per company standards and directives if required to correct any deficiencies.
• Coordinate baggage handling upon embarkation and disembarkation. Arrange baggage tagging and be fully involved with baggage handling operations supervising assisting crew.
• Maintain all crew areas your department has been assigned to, such as public toilets, showers etc. in good condition and provide related service, as well follow up on maintenance.
• Comply with public health regulations (USPH) and provide guidance, training and monitoring towards these, in order to meet sanitary standards.
• Conduct daily walk through of all your areas of responsibility, including daily passenger cabin inspections (spot checks).
• Ensure daily short communication or short meeting with your housekeeping staff.
• Maintain housekeeping department within budgetary guidelines.
• Maintain housekeeping departmental tangible assets (equipment, supplies).
• In charge of ordering all HK supplies, including chemicals for laundry, together in coordination with the Inventory Controller.
• Ensure that all technical deficiencies related to your department are taken care off in a timely manner and ensure that proper information is forwarded to reception in order to log it correctly. Follow up to ensure any corrective actions have been taken to resolution.
• Submit reports in a timely manner which are either for hotel on board or shore side.
• Ensure that all procedures of ISM code related to your department are implemented and followed.
• Prepare handover report for embarking Chief Housekeeper as per corporate guideline and provide it upon embarkation.
• Conduct weekly walks/inspection of crew cabin, crew area, public lounges or guest staterooms and together with Captain or Hotel Manager or whenever it is requested.
• Represent Housekeeping department in all meeting in which attendance is required Effectively supervise Housekeeping personnel, providing ongoing coaching, guidance, training and correction, through motivation and demonstration.
• Conduct and/or approve quarterly and end of contract evaluations of all Housekeeping department staff.
• Maintain accurate and up-to-date recordkeeping, to include but not limited to: Guest stateroom Checklist, Public room/stateroom inspections and crew cabin inspection reports, and all sanitation related reports or logs as required.
• Maintain a clean and safe workplace, with emphasis on employee health and fire/chemical safety. Ensure that all chemicals in your department are stored handled according to company policy and MSDS.
• Enforce Hotel operation policies and ensure that maintenance of all assigned areas is in compliance with USPH or other health standards.
• Demonstrate professionalism and be a good role model for subordinates
• Interact with the guest and employee in positive manner.
• Understand the job duty and responsibilities.
• Responsible and accountable for special projects or assignments presented by the Hotel Manager.
• Every Hotel Officer shall possess a certificate of competency of Lifeboatman.

Training

The following courses and/or certificates are mandatory

• STCW

The following courses and/or certificates are required or desired:

• Quality Customer Service
• English Testing
• Sexual Harassment
• Crew Fraternization
• Team Building
• Fire Fighting and Prevention
• Lifeboatman
• Workplace Safety
• ECP Environmental Training Tier 1, Tier 2
• First Aid/CPR/Heim

Working Hours

• 24 hours/day on duty when required.