Senior Consultant

Job Summary Provide support and maintenance for nonSAP applications Raku Raku and MFZ ensuring smooth operations and collaboration with relevant teams

Job Description

Support nonSAP applications specifically Raku Raku and MFZ Handle incidents service requests SR changes and adhoc requests related to the above applications Collaborate effectively with the FICO team to manage and maintain interfaces between systems Maintain Service Level Agreements SLA to ensure timely resolution and customer satisfaction Serve as a point of contact for customer queries related to the supported applications

Roles and Responsibilities

Monitor and troubleshoot issues in Raku Raku and MFZ applications to minimize downtime Manage and resolve incidents service requests and changes promptly while adhering to organizational processes Coordinate with the FICO team to ensure seamless integration and data flow between applications Ensure compliance with SLA targets and proactively communicate with customers regarding issue status and resolutions Provide timely and effective responses to customer queries and support requests Document processes incidents and resolutions to facilitate knowledge sharing and continuous improvement