Consumer Experience Generalist, Sennheiser
Sonova Nederland B.V. · Houten, Utrechtapprox. The posting names no place; this is the employer's city.
- Location
- Houten, Utrecht
- The posting names no place; this is the employer's city.
- Work location
- Hybrid
- Posted
- Today
About the job
6-month fixed-term contract
Current office location: Marlow, UK
Hybrid with future full remote possibility.
At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.
We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.
This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.
Your responsibilities
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Carry out accurate data entry and maintain complete, up-to-date records across different systems
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Support ecommerce transaction reconciliation, checking information and identifying discrepancies
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Review records for missing information or exceptions and follow up as needed
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Contact consumers to obtain missing information or documentation
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Coordinate with service teams to help resolve cases and keep them moving
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Support with basic consumer enquiries and tickets during peak periods
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Help identify recurring issues and opportunities to improve our processes
What you'll bring
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Strong data entry skills and attention to detail
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A structured, process-focused approach
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Flexibility to switch between tasks and priorities
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Ability to learn new systems and processes quickly
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A self-starter who can work independently
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Confidence working with data and multiple systems
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Practical problem-solving skills
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Good written and verbal communication skills
What we offer
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The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA
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A supportive and collaborative team, with opportunities to work with international stakeholders across the business
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Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.
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Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain #LI-NB1
From Sonova Nederland B.V.'s own posting, which is always the source of truth. Apply there.