HSO India | Lead D365 Integration Engineer (AIS) | 10+ Years

HSO India | Lead D365 Integration Engineer (AIS) | 10+ Years

Remote, IN

Cloud & Infrastructure

Full-Time

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Role introduction

D365 Integration Engineer

• Design and implement enterprise integration architectures that connect business applications, analytics platforms, and intelligent services across the Microsoft ecosystem
• Build scalable integrations using Azure Integration Services including Azure API Management (APIM), Logic Apps, Azure Functions, Service Bus, Event Grid, and Event Hubs
• Develop API-based, event-driven, and message-based architectures connecting ERP, CRM, Dataverse, analytics platforms, and external enterprise systems
• Enable downstream analytics and AI workloads by delivering ingestion pipelines into Microsoft Fabric, Synapse, Azure Databricks, and Power BI semantic environments
• Support integration patterns required for Copilot, Azure OpenAI, semantic search, and intelligent application scenarios
• Integrate Microsoft Business Applications including Dynamics 365 and Dataverse with Azure data platforms and enterprise systems
• Develop secure APIs and integration workflows leveraging OAuth2, Managed Identities, and APIM policies
• Implement Infrastructure as Code (IaC) using Bicep and YAML to support consistent and repeatable deployments
• Build and maintain CI/CD pipelines using Azure DevOps to support automated delivery across development, test, and production environments
• Design resilient integrations with monitoring, alerting, retry logic, and observability frameworks to ensure production reliability

Apply now!

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Skill required

Job Title: Service Delivery ManagerLocation: Hyderabad (or as applicable)Department: MS

Role Overview

We are seeking an experienced, customer-focused Service Delivery Manager to lead the delivery of managed services for a customer using Microsoft Dynamics 365 Finance & Operations (FinOps) and Customer Engagement (CE). The role is accountable for service performance, customer satisfaction, operational governance, issue and escalation management, and continuous service improvement across the Dynamics 365 application landscape.

The successful candidate must have previously worked in a comparable Microsoft Dynamics 365 managed-services or application-support environment, managing enterprise customers, cross-functional delivery teams, service-level commitments, and business-critical FinOps and CE operations.

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Service Delivery Support

Own end-to-end service delivery for the assigned Dynamics 365 FinOps and CE customer account.

Ensure services meet agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), contractual commitments, and operational quality standards.

Oversee incidents, service requests, problems, changes, releases, minor enhancements, and recurring operational activities.

Coordinate functional, technical, integration, infrastructure, and third-party teams to maintain service stability and business continuity.

Manage delivery priorities, risks, dependencies, capacity, and customer expectations across the Dynamics 365 landscape.

Customer Relationship Management

Act as the primary service-management contact for customer stakeholders, business owners, IT leadership, and delivery partners.

Lead weekly and monthly service reviews, executive governance meetings, and operational checkpoints.

Translate customer priorities into clear delivery plans and ensure transparent communication of progress, risks, issues, and decisions.

Build trusted relationships with stakeholders across Finance, Supply Chain, Sales, Customer Service, and other supported business functions.

Manage customer expectations and drive measurable improvements in satisfaction and service outcomes.

Reporting and Governance

Own weekly and monthly service reporting, including executive summaries and actionable insights.

Track and govern key service metrics such as SLA compliance, incident volumes, response and resolution times, backlog health, change success rate, system availability, recurring issues, customer satisfaction, and escalation trends.

Maintain governance artefacts, risk and issue registers, action logs, service calendars, and decision records.

Ensure compliance with agreed IT service-management processes, security requirements, audit controls, and customer governance standards.

Incident and Escalation Management

Lead the response to major incidents and customer escalations, ensuring clear ownership, timely communication, and restoration of service.

Coordinate functional and technical teams during priority incidents affecting Dynamics 365 FinOps, CE, integrations, or dependent platforms.

Drive Root Cause Analysis (RCA), corrective and preventive actions, and verification of sustainable closure.

Escalate delivery, resource, technical, and commercial risks through the appropriate governance channels.

Continuous Service Improvement

Establish and maintain a Continual Service Improvement plan aligned with customer business priorities.

Use service data, problem trends, user feedback, and Dynamics 365 platform insights to identify improvement opportunities.

Drive initiatives to reduce recurring incidents, improve automation, strengthen knowledge management, and optimize support processes.

Track improvement benefits, owners, target dates, and closure through service governance.

Resource and Operational Coordination

Plan and coordinate functional and technical capacity across Dynamics 365 FinOps and CE workstreams.

Balance business-as-usual support, release activities, small enhancements, change requests, and service-transition commitments.

Work with delivery leads to address skill gaps, workload constraints, and competing priorities.

Ensure service documentation, support procedures, knowledge articles, environment information, and operational runbooks remain current.

Support commercial governance by tracking consumption, service scope, out-of-scope demand, and forecasted resource needs.

Required Experience and Qualifications

Proven experience as a Service Delivery Manager, Application Support Manager, Managed Services Lead, or similar customer-facing role in a Microsoft Dynamics 365 environment.

Prior responsibility for services covering Microsoft Dynamics 365 Finance & Operations and Customer Engagement, including coordination across functional, technical, integration, and platform teams.

Demonstrated experience working in a comparable multi-team, multi-vendor, enterprise managed-services environment.

Strong knowledge of IT service-management practices, including incident, problem, change, release, service-level, and continual-improvement management.

Experience leading service governance, major-incident communications, customer escalations, operational reporting, and senior stakeholder reviews.

Ability to interpret service data, identify trends, manage risks, and convert findings into practical improvement plans.

Strong communication, leadership, negotiation, and stakeholder-management skills.

Working knowledge of Dynamics 365 lifecycle and support tools such as Microsoft Power Platform, Azure DevOps, Lifecycle Services, and monitoring or ticketing platforms is preferred.

Microsoft Dynamics 365, Power Platform, Azure, or IT service-management certification is desirable.

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IN Remote

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HSO India | D365 CE Lead Functional (Sales, Customer Service and Field Service)

Job Description

Position: Senior Functional Consultant – D365 CE

Company: HSO India Pvt. Ltd.Level: 4.4 – Senior Functional ConsultantExperience: 7–10 YearsWork Mode: Remote / Work From Home – IndiaEmployment Type: Full-TimeCompensation: Best in the Market

About the Role

HSO India is looking for an experienced D365 CE Senior Functional Consultant with strong expertise in Dynamics 365 Customer Insights – Journeys (CIJ, formerly Dynamics 365 Marketing) and hands-on functional experience in at least two additional Dynamics 365 Customer Engagement modules, such as Sales, Customer Service, or Field Service.

The ideal candidate will be responsible for understanding business requirements, designing functional solutions, configuring D365 CE applications, and working closely with customers, technical teams, and project stakeholders to deliver successful implementations and support engagements.

Key Responsibilities

Lead functional consulting activities across Microsoft Dynamics 365 Customer Engagement (D365 CE) projects.

Design and implement solutions using Dynamics 365 Customer Insights – Journeys (CIJ).

Work extensively on customer journey design, campaign management, segmentation, personalization, event management, lead nurturing, and marketing automation.

Gather and analyze business requirements and translate them into scalable D365 CE solutions.

Conduct requirement workshops, discovery sessions, demonstrations, fit-gap analysis, and solution walkthroughs.

Configure and customize D365 CE applications based on business requirements.

Provide functional expertise in Customer Insights – Journeys and at least two additional CE modules, such as:

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Field Service

Prepare functional specifications and collaborate with technical teams on customizations, integrations, and extensions.

Support data migration, integrations, testing, UAT, deployment, go-live, and post-go-live activities.

Develop test scenarios, test cases, and support users during UAT.

Troubleshoot functional issues and provide effective solutions within agreed SLAs.

Work with development teams on Dataverse, Power Platform, Power Automate, workflows, business rules, and integrations.

Conduct user training and prepare functional documentation, user guides, and knowledge-transfer materials.

Participate in production support and managed services engagements when required.

Collaborate with offshore/onshore teams and manage communication with global customers and stakeholders.

Provide functional guidance and mentoring to junior consultants.

Contribute to solution design, best practices, and continuous improvement initiatives.

Required Skills & Experience

7–10 years of experience in Microsoft Dynamics 365 CE / CRM functional consulting.

Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (CIJ), formerly Dynamics 365 Marketing.

Strong functional experience in at least two additional D365 CE modules, preferably:

Sales

Customer Service

Field Service

Experience in end-to-end D365 CE implementations and/or managed services/support projects.

Strong understanding of CRM business processes and customer engagement scenarios.

Hands-on experience with Customer Insights – Journeys, including:

Customer journeys

Segmentation

Marketing forms and pages

Lead management and nurturing

Campaign management

Email and communication management

Event management

Personalization

Triggers and journey orchestration

Marketing analytics and insights

Strong understanding of D365 Sales, Customer Service and/or Field Service processes depending on the additional modules.

Experience in requirement gathering, business process mapping, fit-gap analysis, solution design, configuration, testing, and deployment.

Experience working with Microsoft Dataverse and Power Platform.

Good understanding of Power Automate, Power Apps, workflows, business rules, and integrations.

Ability to prepare functional and solution design documentation.

Experience working with technical developers and integration teams.

Strong analytical, problem-solving, and troubleshooting skills.

Excellent communication and stakeholder-management skills.

Preferred Qualifications

Microsoft Dynamics 365 / Power Platform certifications such as MB-210, MB-230, MB-240, MB-280, PL-200 or relevant certifications.

Experience with Customer Insights – Data is an added advantage.

Experience with Azure services and third-party integrations is preferred.

Experience working with Azure DevOps for backlog management, requirements, testing, and project tracking.

Experience in global implementations involving multiple regions, business units, or countries.

Experience in Managed Services / Application Support environments.

Experience working in Agile/Scrum delivery methodologies.

Key Competencies

D365 CE Functional Consulting

Customer Insights – Journeys / Marketing Automation

D365 Sales / Customer Service / Field Service

CRM Business Process Understanding

Requirement Gathering & Analysis

Solution Design & Functional Configuration

Dataverse & Power Platform

Testing & UAT

Data Migration & Integrations

Stakeholder Management

Customer Communication

Problem Solving & Troubleshooting

Team Collaboration & Mentoring

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, Finance, Marketing, or a related discipline.

Why Join HSO India?

Work on global Microsoft Dynamics 365 CE implementations and managed services projects.

Gain exposure to complex Customer Insights – Journeys and CRM transformation initiatives.

Work with international customers and cross-functional teams.

Remote / Work From Home opportunity.

Competitive compensation best in the market.

Opportunities for continuous learning, Microsoft certifications, and career growth.

Position Summary

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Learn more

IN Bengaluru

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HSO India - D365 CE (Field Service) Sr/Lead Functional Consultant

Job Description

Position: D365 CE Senior Functional Consultant

Company: HSO India Pvt. Ltd.Location: Remote / Work From Home (India)Experience: 7–10 YearsEmployment Type: Full-TimeWork Mode: Remote / Work From HomeWorking Hours: Day Shift / General Shift (Timings to be finalized)

About the Role

HSO India is looking for an experienced D365 CE Senior Functional Consultant to join our Microsoft Dynamics 365 Customer Engagement practice. The ideal candidate should possess strong functional expertise in the Sales module along with hands-on experience in any two additional D365 CE modules. The consultant will work closely with global customers to understand business requirements, design solutions, and deliver successful Dynamics 365 CE implementations.

Key Responsibilities

Gather, analyze, and document business requirements from stakeholders.

Lead functional workshops, requirement discovery sessions, and solution design discussions.

Configure and implement Microsoft Dynamics 365 Customer Engagement solutions based on business needs.

Demonstrate strong expertise in the Sales module and at least two additional CE modules.

Prepare functional design documents, process flows, user stories, and solution documentation.

Collaborate with technical consultants, developers, architects, and project managers to deliver high-quality solutions.

Support data migration, testing activities, user acceptance testing (UAT), and production deployments.

Conduct end-user training and create user documentation.

Provide post-go-live support and recommend process improvements.

Follow Microsoft implementation best practices and HSO delivery methodologies.

Required Skills & Experience

7–10 years of overall IT experience with significant experience in Microsoft Dynamics 365 Customer Engagement.

Mandatory expertise in the D365 CE Sales module.

Hands-on experience in any two of the following modules:

Customer Service

Field Service

Marketing (Customer Insights – Journeys)

Project Operations

Experience in end-to-end D365 CE implementation projects.

Strong business analysis, requirement gathering, and solution design capabilities.

Experience in configuring Dynamics 365 CE without extensive custom development.

Understanding of Dataverse, Power Platform, business process flows, security roles, and integrations is preferred.

Ability to work independently in a remote and global delivery environment.

Strong stakeholder management and client-facing consulting experience.

Preferred Qualifications

Microsoft Dynamics 365 Customer Engagement Functional certifications are preferred.

Experience working in Agile/Scrum delivery environments.

Exposure to Power Platform (Power Apps, Power Automate, Power BI) is an added advantage.

Soft Skills

Excellent verbal and written communication skills.

Strong presentation and client interaction skills.

Excellent analytical and problem-solving abilities.

Ability to manage multiple priorities and work collaboratively across global teams.

Self-motivated with a proactive approach and ownership mindset.

Why Join HSO?

Work with one of the leading Microsoft Solution Partners.

Opportunity to collaborate with global clients across multiple industries.

Flexible remote working environment.

Continuous learning, Microsoft certifications, and career development opportunities.

Inclusive, collaborative, and innovation-driven work culture.

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Job Description

The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems.

Core Responsibilities

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Technical Competences

• Strong knowledge of D365 F&O architecture, data model, and extensibility framework.
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Domain Expertise

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Soft Skill Competences

• Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions.
• Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders.
• Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices.
• Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely.
• Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines.
• Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives.
• Customer mindset: Understands how technical work supports business value and user experience.

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Azure Application Engineering Lead

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Azure Architecture & Platform Engineering

Architect enterprise-scale Azure Landing Zones aligned to CAF and Well-Architected principles: management groups, subscriptions, Azure Policy, RBAC, and platform automation.

Define compute and PaaS patterns: VM/VMSS sizing, AKS, App Service/Functions, and Container Registry as appropriate.

Architect Azure Virtual Desktop solutions: host pool design, FSLogix profile strategy on Azure Files or Azure NetApp Files, Scaling Plans, and AVD Insights monitoring.

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Architect Zero Trust models with Microsoft Entra ID: Conditional Access, PIM role patterns, hybrid identity (Entra Connect/Cloud Sync), and app registration governance.

Define security blueprints: Azure Policy, Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, and Key Vault design.

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Design CI/CD pipelines in Azure DevOps and/or GitHub Actions: environment gates, drift detection, and pre-deployment compliance checks.

Author automation in PowerShell, Azure CLI, and Python: bootstrap scripts, governance tooling, and operational runbooks.

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Design observability platforms: Log Analytics workspace architecture, Azure Monitor, Workbook/dashboard frameworks, and alerting.

Architect BCDR solutions with Azure Backup, Site Recovery, and cross-region topologies; validate against RTO/RPO targets.

Lead FinOps efforts: tagging standards, Cost Management reporting, reservation/Savings Plans strategy, and optimization roadmaps.

Consulting & Client Engagement

Lead discovery workshops, design sessions, and Well-Architected Reviews; present architecture options with clear trade-offs to technical and business stakeholders.

Stay hands-on throughout delivery: validate designs through working code and demonstrate patterns directly alongside client teams.

Mentor delivery engineers through design reviews, pairing on complex problems, and code reviews.

Architect enterprise-scale Azure Landing Zones aligned to CAF and Well-Architected principles: management groups, subscriptions, Azure Policy, RBAC, and platform automation.

Design network topologies (hub-and-spoke or Virtual WAN): Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection.

Contribute to pre-sales: solution scoping, proposal authoring, SOW definition, and engagement estimates.

You’re great at…

Architecting enterprise-scale Azure Landing Zones aligned to Cloud Adoption Framework and Well-Architected principles.

Leading cloud migration programs across various scenarios, including discovery and assessment.

Defining security blueprints and architecting Zero Trust models with Microsoft Entra ID and Defender for Cloud.

Building modular Infrastructure as Code frameworks (Terraform/Bicep) and designing CI/CD pipelines.

Leading FinOps efforts, designing observability platforms, and architecting robust business continuity solutions.

Packaging, deploying, and maintaining applications using Intune

Managing escalated technical issues while remaining calm, professional, and client-focused

Learning new technologies quickly and applying them in real-world scenarios

Providing technical thought leadership in Modern Workplace, system integration, and automation

Communicating complex technical concepts clearly to non-technical stakeholders

Working independently while owning deliverables and collaborating effectively with team members

Promoting the mission and shared values of the company

Sound interesting? If so, you’ll have…

8+ years of hands-on experience architecting and delivering Azure solutions across networking, compute, storage, identity, and security.

Proven experience leading Azure migration programs—on-premises, cloud-to-cloud, or application modernization—including assessment, wave planning, cutover, and stabilization.

Proven delivery of enterprise Azure Landing Zones: management group design, Azure Policy, RBAC frameworks, and platform automation.

Solid IaC experience in Terraform and/or Bicep with Azure DevOps or GitHub Actions CI/CD pipelines.

Strong Azure networking fundamentals: hub-and-spoke or Virtual WAN, Azure Firewall, Application Gateway/WAF, Private Link, and ExpressRoute/VPN.

Microsoft Entra ID experience: Conditional Access, PIM, hybrid identity, and Zero Trust concepts.

Familiarity with Azure security services: Defender for Cloud, Microsoft Sentinel, Key Vault, and compliance frameworks.

AVD experience: host pool design, FSLogix profiles, Scaling Plans, and monitoring.

Proficiency in PowerShell and Azure CLI; Python is a plus.

Strong analytical, problem-solving, and troubleshooting skills

Excellent written, verbal, and presentation skills

Strong client-facing skills, empathy, and the ability to guide clients through complex technical challenges

Ability to work independently, take ownership, and translate goals into actionable outcomes

Preferred qualifications include

Experience with tenant-to-tenant Microsoft 365 migrations: Exchange Online, SharePoint/OneDrive, Teams, and Entra ID coexistence and cutover.

Microsoft 365 platform: Intune, Exchange Online, SharePoint/OneDrive, Teams, and Purview.

Copilot readiness/governance, Copilot Studio development, and Microsoft Foundry experience.

AKS/Kubernetes and cloud data platform experience (SQL MI, Cosmos DB, Synapse Analytics, or Fabric).

Pre-sales and consulting delivery: scoping workshops, SOW authoring, and client relationship management.

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: Azure Security Engineer Associate (AZ-500) or Cybersecurity Architect Expert (SC-100)

Microsoft Certified: DevOps Engineer Expert (AZ-400)

Microsoft Certified: Azure Network Engineer Associate (AZ-700)

Microsoft 365 Certified (e.g., Enterprise Administrator Expert)

The Perks

We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment.

HSO is an Equal Opportunity Employer.

Learn more

MK Skopje

Cloud & Infrastructure

Security & Infrastructure Engineer (Contractor)

About HSO

HSO is a leading Microsoft business transformation partner, helping organizations leverage Microsoft cloud technologies, security, data, and business applications to achieve lasting business value.

We are expanding our Infrastructure, Security & Modern Workplace team and are looking for an experienced Security & Infrastructure Engineer Contractor to support customer projects across Azure, Microsoft 365, security, and cloud infrastructure initiatives. This role is ideal for independent consultants and contractors with strong Microsoft cloud and security expertise.

Contract Details

Freelance/contract engagement, starting with an initial 2-month project

Fully remote within North Macedonia

Expected to be available between 10:00–18:00 CET

Opportunity to work on projects for international customers

Potential to transition into a permanent, full-time position based on performance and mutual fit

Responsibilities

As a Security & Infrastructure Engineer Contractor, you will:

Work with solution architects and project teams to design and deliver Microsoft Security solutions across Azure and Microsoft 365 environments.

Implement, administer, and troubleshoot Microsoft Entra ID (Azure AD) and hybrid identity solutions.

Configure and manage Microsoft security technologies, including Microsoft Defender and Microsoft Sentinel.

Implement and maintain Conditional Access, MFA, Privileged Identity Management (PIM), and Zero Trust security controls.

Support security monitoring, incident response, vulnerability remediation, and compliance initiatives.

Assess customer environments and provide recommendations to improve security posture and governance.

Support cloud migration and modernization projects, ensuring security is embedded throughout the solution lifecycle.

Implement and troubleshoot backup, recovery, and business continuity solutions.

Maintain technical documentation and stay current with emerging security technologies and best practices.

Required Experience

5+ years of experience in Security Engineering, Cloud Security, Infrastructure Security, or a similar role.

Strong hands-on experience with

Microsoft Entra ID (Azure AD)

Microsoft Defender Suite

Microsoft Sentinel

Azure Security Center / Defender for Cloud

Conditional Access

Identity Governance

Privileged Identity Management (PIM)

Microsoft Intune

Microsoft 365 Security & Compliance

Experience administering and securing Azure and hybrid environments.

Experience working within enterprise Microsoft environments and customer-facing consulting engagements.

PowerShell scripting and automation experience.

Strong troubleshooting, analytical, and communication skills.

Professional proficiency in English.

#LI-MH1

Learn more

MK Skopje

Cloud & Infrastructure

Azure Integration Developer (Contract)

Are you an experienced Integration Developer looking for your next challenge?

At HSO, we're seeking a skilled and motivated Azure Integration Developer to join our dynamic team. In this role, you will design, develop, and maintain integration solutions using Microsoft Azure services, with a strong focus on both Azure Logic Apps and Azure Functions, to support our digital transformation initiatives. You'll collaborate with cross-functional teams to ensure seamless data flow and system interoperability across the enterprise.

About HSO

At HSO, we're more than a global IT consultancy, we're a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.

As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions.

Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change.

With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.

Key Responsibilities

Design and implement scalable integration solutions using Azure Integration Services, working extensively with both Logic Apps and Function Apps, alongside API Management, Service Bus, Event Grid, etc.;

Develop and maintain APIs and connectors to integrate internal and external systems;

Collaborate with architects, analysts, and developers to define integration patterns and best practices;

Monitor and troubleshoot integration workflows and ensure high availability;

Document technical designs, processes, and configurations.

Requirements

5+ years of relevant experience;

Proven experience with Azure Integration Services and cloud-native development;

Hands-on experience with both Azure Logic Apps and Azure Functions, with a balanced background in workflow-based and code-based integrations;

Experience integrating primarily with Microsoft first-party services, as well as non-Microsoft services such as SAP, AWS, Salesforce, and other 3rd party applications;

Strong knowledge of RESTful APIs, JSON, XML, and messaging protocols;

Proficiency in C#, .NET, and PowerShell;

Experience with DevOps practices and CI/CD pipelines (Azure DevOps preferred);

Excellent problem-solving and communication skills. #LI-IH1

Learn more

AU Sydney

Software Engineering & Development

ANZ Senior Machine Learning Engineer | Expression of Interest

Sydney | Full Time | Permanent | Hybrid

Are you an experienced Machine Learning Engineer who enjoys turning complex business challenges into reliable, production-ready AI solutions?

At HSO, we're interested in connecting with experienced Senior Machine Learning Engineers who would like to be considered for upcoming opportunities within our AI and Data practice across Australia and New Zealand. You’ll combine strong machine learning engineering capability with cloud architecture, consulting, and technical leadership to build solutions that are secure, maintainable, and designed to deliver measurable business value.

This is a hands-on senior role for someone who can lead projects end to end, communicate confidently with customers, and help grow the capability of the wider technical team.

We're building a talent pool of exceptional professionals who would like to be among the first people we contact when new opportunities become available.

Why HSO?

HSO is a leading global Microsoft partner, helping organisations transform through Microsoft business applications, cloud technologies, data, and AI solutions.

We’re proud to be

A Microsoft Solutions Partner

A Microsoft Managed Frontier Partner

Named Australia AI Partner of the Year by Tech Partner News

With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America, and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business.

The Opportunity

As a Senior Machine Learning Engineer at HSO, you would work directly with customers to identify opportunities, shape solutions, and lead AI projects from initial discovery through to production support.

You’ll design and implement cloud-based machine learning and AI solutions, establish robust development and MLOps practices, and resolve complex technical or architectural challenges. You’ll also play an important leadership role by coaching technical colleagues, sharing knowledge, and helping HSO stay across emerging AI technologies and use cases.

This role is broader than model development. You’ll consider the complete solution, including data, cloud infrastructure, security, privacy, integration, deployment, and monitoring.

What You’ll Be Doing

Lead the design, development, testing, deployment, support, and maintenance of production AI and machine learning solutions.

Work directly with customers to understand business challenges, scope opportunities, and recommend practical technical approaches.

Lead AI projects end to end, working independently or guiding a multidisciplinary project team.

Design and apply appropriate AI, cloud, data, integration, and solution architecture patterns.

Build maintainable, well-tested solutions that use cloud technologies wherever appropriate.

Establish and improve machine learning development lifecycles using DevOps and MLOps practices.

Identify and resolve complex technical, architectural, security, and performance issues.

Provide technical support and identify opportunities to improve the reliability and maintainability of existing solutions.

Translate complex technical concepts and architectural decisions for non-technical stakeholders.

Facilitate customer workshops that support discovery, solution design, knowledge transfer, and the adoption of new technologies.

Produce clear technical documentation to support project delivery and ongoing operations.

Explore emerging technologies and evaluate how they can be applied to new customer and business challenges.

Coach and mentor technical colleagues, supporting their project delivery and professional development.

Contribute to technical standards, reusable patterns, best practices, and continuous improvement across HSO.

Proactively identify project risks and provide practical solutions and mitigations.

Design or implement supporting components outside machine learning where these are required f