Hotel Director

Job description includes section "Duties and requirements for all hotel crew".

Reporting

• The Hotel Director reports to the Captain regarding vessel operations onboard.
• The Hotel Director reports to the Vice President Guest Experience for the Company policies and procedures.

Ranking

• 4 gold stripes with white bars in-between.

Privileges

• Single cabin.
• Uniform shirts, pants and jackets are provided for by the Company.
• Unlimited bar allowance.
• Family visit onboard allowed if family stays in cabin, with permission from the Captain and Head Office.

Responsibilities

• Supervising and managing all aspects of the hotel department:
• Administrative Departments
• Purser's Office
• Reception Desk
• Medical Center
• F&B Departments
• Galleys
• Dining areas for passengers and crew
• Bars/Beverage service areas for passengers and crew
• Store rooms
• Purchasing/Supply Chain management
• Housekeeping Department
• Public and crew areas
• Passenger staterooms
• Laundry
• Outlets & Other
• Massage Salon/Spa (Fitness Center)
• Gift Shop
• Musician(s) and Entertainment/Enrichment personnel, where applicable.
• Administrative duties
• Achieve financial, budgetary and profitability objectives as set by Company. Responsible for the management of all hotel budgets on the ship to which he/she is assigned.
• Achieve Passenger and crew satisfaction goals/targets as set by Company.
• Attain Key Performance Indicators (KPIs) as set by Company.
• Ensure Company food safety and sanitation rules are implemented and adhered to.
• Prepare/supervise End of Voyage and End of Month reports, which include administrative, financial and inventory reports and documentation according to Company guidelines.
• Prepare/supervise purchase orders and container orders.
• Coordination with the head office in the areas of Human Resources, Purchasing and Logistics, communication, and the day-to-day operation.
• Executing the Company Brand Standards as per the Charter agreement.
• Hotel crew
• Crew orientation, training/coaching, development/counseling, feedback/evaluation.
• Providing/supervising on-the-job training to team members and record keeping thereof.
• Conducting meetings and counseling sessions in order to maximize crew morale and productivity, and to foster a sense of community.
• Evaluating individual hotel crew performance.
• Ensuring disciplinary action is taken when required, utilizing fairness and respect within the framework of the Company guidelines.
• Developing the crew rotation planning/schedules with the head office.
• Services
• Responding to charter, passenger, and crew welfare and service needs.
• Ensuring that all passenger request, inquiries and concerns are responded to promptly.
• Ensuring maintenance and repairs required in the hotel department are performed, with follow-up to ensure issues are rectified.
• Monitoring hotel operations activities, performing inspections and taking corrective action when required.
• Ensuring that company food safety and sanitation standards are maintained throughout the hotel department.
• Liaising with the Deck and Engine department regarding operational matters.

Skills, Experience and Education Requirements

• A university Bachelor's or Master's degree(s) or significant related experience.
• Fluency in English.
• Prefer previous Hotel Manager/Director experience within the Cruise Industry (3-5 years) or equivalent experience.
• Proficiency in MS Word and Excel.

Working Hours

• 24 hours/day on duty when required.