Service Delivery Manager

Job Summary

Head of Supply Chain Management for a medium scale complex electromechanical medical implant device manufacturing organization.

The supply base you’ll manage

• Electronic components (full range of actives and passive), Multilayer high complex rigid/flex PCBs, Custom ASICs, Precision machined parts, Precision injection molded plastic parts, Biocompatible materials, Sealants, Precision wires of different materials (copper/gold/platinum), Custom cables, Custom connectors, Blister packs, Magnets,
• EMS manufacturers, 3 D Printing , Sterilization vendors, Custom Design and manufacturing of Test jigs and fixtures, Plastic Tool designer/manufacturer, Contract Design firms and consultants.
• Countries: Sourcing will happen across the globe

Key Responsibilities

• Manages the entire Order-to-Payment cycle by sourcing goods, negotiating contracts, issuing purchase orders, tracking delivery, and verifying vendor invoices and payment tracking
• Vendor identification and development for standard and custom parts
• Vendor identification and development for outsourced manufacturing — find, qualify, and build the external partners for low-volume manufacturing, plastics, and mechanical parts, including tooling, capacity planning, and getting their quality systems to the standard a medical program requires.
• Supplier quality and compliance, working hand in hand with Quality and Regulatory — supplier controls under ISO 9000 / ISO 13485
• Planning and inventory for a low-volume, high-mix production profile, including shelf-life and expiry management where it applies.
• Contribution to VAVE initiatives as a strategic partner to Engineering.
• Cost and negotiation — should-costing, contracts, and total-cost management without compromising quality or continuity.
• Building the team and the S&OP process as the program grows from pilot/NPI into steady-state.
• Long-term supply chain strategy — define the make-vs-buy model, the vendor and manufacturing-partner roadmap, capacity and localization strategy, and how the supply base scales from launch through volume growth.

Skill Requirements

Qualifications & experience

• Bachelor’s degree in engineering.
• A postgraduate qualification (Master’s / MBA) or professional supply-chain certification (e.g., APICS/ASCM CPIM/CSCP) is a plus, not a requirement
• 12+ years in supply chain, with a meaningful portion in a role owning sourcing, vendor development and supplier quality,

What we’re looking for

• Strong cross-functional partnership with R&D, Manufacturing, Quality, and Regulatory,.
• Proven supply chain hands on experience , preferably in regulated medical device manufacturing (Class II or III)
• Experience setting supply chain strategy — make-vs-buy decisions, building a vendor/partner base, and scaling a supply chain from launch toward volume, not only running a steady-state operation.
• A track record of identifying, qualifying, and managing outsourced / contract manufacturing partners, including tooling, electronic assemblies, and bringing partner quality systems up to standard.
• Real depth in supplier qualification and supplier quality management — not just procurement — in a regulated or high-reliability setting.
• Track record managing complex, low-volume / high-mix supply chains, including single-source and long-lead component risk
• Project Management skills

Other Requirements