Commercial Operations Executive

Role Summary

Commercial Operations Executive plays a vital role in supporting both commercial operations and online sales report management across Malaysia and Singapore. This role is responsible in ensuring the smooth and efficient execution of day-to-day commercial, administrative activities and supporting online sales reporting. This position provides dedicated operational and commercial support to cross-functional teams, primarily Marketing and Trade Marketing.

Key Areas of Responsibilities

Commercial Operations Management

• Support master product data maintenance and ensure information accuracy across systems.
• Coordinate POSM and Gift-With-Purchase (GWP) planning, production, deployment, and tracking activities, including sampling, mock-ups, approvals, production schedules, and nationwide promotional executions.
• Manage product embellishment and approval documentation processes.
• Support event execution through sample management, logistics coordination, and administrative preparation.
• Act as a key liaison between internal stakeholders and external vendors.
• Support commercial projects and business initiatives as assigned.

Administrative & Operational Support

• Manage Purchase Order (PO) creation, tracking, and invoice reconciliation to ensure timely processing.
• Support contract administration, including preparation, documentation, filing, and compliance monitoring.
• Manage monthly claims submissions of Head of Sales & GM and follow-up with internal and external stakeholders to ensure timely submission.
• Arrange travel bookings, accommodation, and event logistics for leadership teams when required.
• Maintain accurate records and documentation in accordance with company policies and procedures.
• Identify opportunities to streamline administrative processes and improve operational efficiency.

Online Sales Reporting

• Prepare and maintain daily, weekly, and monthly online sales performance reports and KPI dashboards, ensuring data accuracy, consistency, and timely reporting.
• Analyze online sales force performance, effectiveness, and productivity trends to identify opportunities for improvement.
• Manage data extraction, cleansing, and maintenance across relevant systems.

Job requirements

• Diploma or Bachelor's degree in Business Administration, Marketing, Management, or related field.
• At least 1-year experience in marketing, trade marketing or FMCG administrative or analyst roles.
• Strong proficiency in Microsoft Office Suite, with advanced Microsoft Excel skills (e.g., Pivot Tables, VLOOKUP/XLOOKUP, data analysis, reporting, and spreadsheet management).
• Strong Coordination & Follow up, Communication, Teamwork, Problem Solving, Interpersonal skills
• Experience dealing with vendors and quotations is an advantage.

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