Track Lead

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Optimize Asset Management Systems Using Tools Like Cmdb And Servicenow To Enhance Reporting Capabilities And Streamline Information Flow, Ensuring Efficient Operational Processes.

2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.

3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.

4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.

5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.

Skill Requirements

1. Strong Knowledge Of Asset Management Services And Operational Management Practices.

2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.

3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.

4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).

2. Relevant Asset Management Certifications (Optional But Valuable)