Technical Support Executive
Stellar Data Recovery B.V. · Gurugram, Croatia
- Location
- Gurugram, Croatia
- Posted
- Today
About the job
Technical Support Executive
- Customer Support
- Gurugram
- November 21, 2025
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Job Description
Stellar is looking for a Tech Support Executive to handle global customer queries across voice, chat, web, and email channels. The role involves providing technical assistance on Stellar software products, achieving monthly sales targets, and ensuring high customer satisfaction with quality service
- Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
- It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
- To get positive reviews from customers.
- Be able to achieve sales targets for designated products every month.
- Maintained minimum benchmark specified by the Quality Department.
- This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.
Key Responsibilities
- Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
- It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
- To get positive reviews from customers.
- Be able to achieve sales targets for designated products every month.
- Maintained minimum benchmark specified by the Quality Department.
- This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.
Desired Experience
- 1-3 Years in technical support or software support.
- Good Communication (error Free)
Key Skills
Technical Support, Application Support, Software Support, Customer Satisfaction, customer support
Qualification
- Preferred B. Tech (Comp Science)/BCA /MCA, with
- Academic Qualification with minimum 60% Marks in Class X & XII.
Perks and Benefits-
- Fixed Saturday - Sunday offs
- US holidays
- Shifts are rotated every month.
- Shifts Timings (8 am-5 pm/3 pm-12 am/11 pm-8 am)
- Free Cab
- Free Meal
Core Competencies
Shift Timings
Perks
Job Skills
- Computer Skill
- Technical Skills
- Active Listening
- Confidence
- Good Communication
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