AMR Technical Support Engineer – Mandarin Speaking
Hikrobot Europe B.V. · Hoofddorp, Noord-Hollandapprox. The posting names no place; this is the employer's city.
- Location
- Hoofddorp, Noord-Holland
- The posting names no place; this is the employer's city.
- Employment
- Full-time
- Posted
- Today
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AMR Technical Support Engineer – Mandarin Speaking
Poland remote
Full-time
Fixed-term
Apply for this jobYour mission
- Provide technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, and troubleshooting.
- Deliver onsite and remote technical assistance to customers, diagnosing and resolving hardware, software, and system-related issues.
- Support system testing, performance verification, and customer acceptance activities to ensure smooth deployment and operation.
- Work closely with customers and internal teams to understand technical issues, identify root causes, and provide effective solutions.
- Collaborate with R&D, Sales, and Project Delivery teams to resolve complex technical problems and improve system reliability.
- Provide technical guidance and training to customers on system operation, maintenance, and basic troubleshooting.
- Prepare and maintain technical documentation, service reports, troubleshooting records, and customer feedback.
- Coordinate closely with local and China-based technical teams to ensure efficient communication and timely issue resolution.
Your profile
- Bachelor's degree or above in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical discipline.
- 1–3 years of relevant experience in technical support, field service, industrial automation, robotics, or a related technical field.
- Good understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting.
- Hands-on experience in equipment installation, commissioning, maintenance, or technical problem-solving.
- Familiarity with industrial communication networks, PLC systems, Linux, or Python is a plus.
- Strong analytical and problem-solving skills, with a customer-oriented mindset and good communication abilities.
- Able to work effectively with customers and cross-functional teams in an international environment, with willingness to travel to customer sites as needed.
- Fluent in Mandarin, with good working proficiency in English.
About us
About Hikrobot
Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.
Apply for this job
From Hikrobot Europe B.V.'s own posting, which is always the source of truth. Apply there.