IT Support Specialist - Application & Software Marchtrenk, Austria Customer Care / Services Experienced Professionals

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IT Support Specialist - Application & Software

IT Support Specialist - Application & Software

(M/F/D)*

As an experienced IT support specialist, you are the first point of contact for our customers regarding technical queries and issues. You identify the root causes, resolve problems efficiently and ensure customer satisfaction. You bring in-depth expertise in IT support and get to the bottom of problems with a detective’s instinct. Thanks to your solution-oriented and structured approach, you will gradually take on responsibility for efficient and resource-saving troubleshooting – thereby making a significant contribution to the satisfaction of our internal and external customers.

Customer Care / Services

Experienced Professionals

Marchtrenk, Austria

Lisa-Maria

Fölser

People Relations Manager

[phone removed]

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What you'll be handling

• Supporting our external clients in the software sector
• Analysing and resolving issues via the ticketing system and via remote access
• Developing and implementing bug fixes
• Documenting your activities and results
• Working closely with your team to find efficient solutions

What you'll need

• Completed training in the IT sector (apprenticeship, technical college, university of applied sciences/university)
• Several years’ professional experience in IT support or a similar role
• Knowledge of Linux and Windows systems, Oracle databases and programming languages (e.g. C#, .NET, Java, PL/SQL)
• Excellent written and spoken German and English
• Willingness to work in our 24/7 support team (shift work)
• Customer focus, ability to work in a team, strong communication skills and a meticulous approach to work

What you'll receive

• Good transport connections, free parking, shuttle service to the train station and between TGW locations, e-bikes, etc.
• An appreciative working environment, motivated team and an open feedback culture
• A well-structured training period and support by experienced colleagues
• Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
• Wide range of opportunities for professional and personal development through in-person training and eLearning sessions

In this position, you can expect the following benefits, among others.

Home office

Activity Garden

Modern Workplace

Sustainability

Gym

Fruit

Employee events

Company Restaurant

All benefits

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Ready to start? We're looking forward to meeting you. An immediate start is possible.

We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 41.271 Euro.

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*TGW is an employer that promotes equal opportunities. We invite everybody interested in

this job to apply.

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TGW Logistics is a foundation-owned enterprise headquartered in Austria and a global leader in warehouse automation and warehouse logistics. As a trusted systems integrator with more than 50 years of experience, we provide end-to-end services: designing, implementing, and maintaining fulfillment centers powered by mechatronics, robotics, and advanced software solutions.

With over 5,000 employees across Europe, Asia, and North America, we combine expertise, innovation, and a customer-centric dedication to help keep your business growing. With TGW Logistics, it's possible to transform your warehouse logistics into a competitive advantage.