Sales/Marketing: Technical Support Specialist

Sales/Marketing

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-user support environment working in a technical capacity and has robust project management skills with the ability to follow it through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses strong communication skills as well as the ability to learn quickly as new systems and software updates are released.

Job Description

• Provide direct customer support for various hardware systems to end users, which could include medical field personnel
• Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
• Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
• Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
• Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

Core Requirements

• Technical school certificate or bachelor’s degree, preferably in support services, or an equivalent combination of experience and education
• 3 years’ experience with direct customer support in a technical setting
• Strong written and verbal communication on a technical level in a professional manner
• Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
• Ability to communicate status clearly and follow through issue completion for ongoing support resolution
• Basic understanding of network protocols such as DHCP, DNS

Desired

• SQL database and iPad/Mac experience is advantageous
• Digital photography experience and bilingual is a plus
• Sufficient familiarity with Windows and MacOS to be able to navigate in non-English systems

Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $26.00-$36.00 per hour. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.