Administrator (Support & Operations)
HCL Technologies B.V. · Amsterdam, Noord-Hollandapprox. The posting names no place; this is the employer's city.
- Location
- Amsterdam, Noord-Holland
- The posting names no place; this is the employer's city.
- Posted
- Today
About the job
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
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Other Requirements
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From HCL Technologies B.V.'s own posting, which is always the source of truth. Apply there.