Customer Experience Manager

Huawei Technologies Coöperatief U.A. · Amsterdam Area

Location: Amsterdam Area
Employment: Full-time
Posted: 17 Sept 2026

About the job

About The Role

The Customer Experience Manager is responsible for leading and enhancing the end-to-end customer journey across B2B operations. This role ensures the delivery of consistent, high-quality customer experiences by driving process excellence, leading high-performing teams, and aligning cross-functional stakeholders.

The ideal candidate brings a minimum of 8 years of experience in customer experience or customer service management within B2B environments, with strong expertise in team leadership, process optimization, and operational execution.

What You’ll Do

Team Leadership

Lead, coach, mentor, and develop a high-performing customer operations team to achieve individual and organizational success.
Create a culture of accountability, collaboration, ownership, and continuous improvement.
Establish clear goals, performance expectations, and development plans for team members.
Conduct regular performance reviews, coaching sessions, and career development discussions.
Drive employee engagement, retention, succession planning, and talent development initiatives.
Lead organizational and process change initiatives while ensuring team adoption and effectiveness.

Customer Experience Strategy

Develop and execute customer experience strategies aligned with business objectives.
Drive continuous improvement initiatives across the customer journey and order-to-cash process.
Act as the escalation point for complex customer issues ensuring exceptional service delivery.
Build and maintain strong relationships with strategic B2B customers.
Capture and translate customer feedback into actionable improvement initiatives.

Process Improvement & Cross-Functional Partnership

Optimize and standardize core customer-facing processes, including order management, complaints, and returns.
Partner with Sales, Supply Chain, Logistics, and Finance to improve service levels and operational performance.
Drive automation, system enhancements, and continuous improvement initiatives.

Performance & Reporting

Monitor and improve key customer experience KPIs, including NPS, on-time delivery, response and resolution times, order accuracy, and quality complaints.
Develop dashboards and executive summaries for leadership review
Provide reporting and insights to leadership, identifying risks and opportunities for improvement.

What You Bring

Bachelor's degree in Business Administration, Supply Chain, or a related field.
Minimum 8 years of experience in Customer Experience or Customer Service Management within a B2B environment.
Proven experience leading and developing high-performing teams.
Strong understanding of customer service operations within logistics, supply chain, or industrial sectors is essential.
Experience with ERP and CRM systems (Oracle NetSuite, HubSpot, or similar).
Demonstrated success driving process improvement and operational transformation initiatives.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent written and verbal communication skills in English are required.
Proficiency in any additional European language is a strong advantage.

About Us

Waldom is the global master distributor of electronic and electrical components, with over 78 years of history. Our unique model links the world’s leading manufacturers to more than 2,500 distributors, ensuring critical components reach the right place at the right time across healthcare, transportation, energy, industrial automation, and consumer electronics.

Sustainability is central to our business strategy. Our Green Stock Program has kept more than 8 billion components out of landfills.

At Waldom, we live our values of Ownership, Communication, and Care. We are committed to supporting global causes, celebrating diversity, and helping every team member grow and make an impact.

Show more

Show less

• Senioriteitsniveau

Senior medewerker

• Soort baan

Fulltime

• Bedrijfstakken

Productie huishoudelijke apparaten en consumentenelektronica

Voordrachten verhogen uw kansen op een sollicitatiegesprek met Waldom 2x

Bekijken wie u kent

Ontvang meldingen over nieuwe vacatures voor Manager klantenervaring in Amsterdam Area.

Meld u aan om vacaturemelding te maken

Vergelijkbare vacatures

• Service Experience Manager, Global

Kraft Heinz

Amsterdam

2 weken geleden

• Founding Customer Experience Manager - Netherlands

HERO Software

Haarlem

€ 50.000,00

-

€ 70.000,00

1 week geleden

• Customer Excellence Lead Benelux

Kraft Heinz

Amsterdam

2 weken geleden

• Customer Life Cycle Manager

BaseNet

Amsterdam

1 week geleden

• Customer Life Cycle Manager

BaseNet

Amsterdam

€ 3.308,00

-

€ 4.136,00

1 week geleden

• Customer Success Manager

Love Recruitment International

Amsterdam Area

€ 5.000,00

-

€ 6.666,00

12 uur geleden

• Customer Relations Manager Benelux - Abbott Diabetes Care

Abbott

Hoofddorp

3 maanden geleden

• Customer Success Manager - Global health tech brand

Love Recruitment International

Amsterdam

€ 4.600,00

-

€ 6.100,00

2 weken geleden

• Principal Partner Experience Manager

Just Eat Takeaway.com

Amsterdam

3 weken geleden

• Customer Service Manager

Fastned

Amsterdam

2 weken geleden

• Head of Customer Support

Lucanet

Amsterdam

3 dagen geleden

• CRM & Retention Manager

Studio Noos

Amsterdam

3 weken geleden

• Guest Services Manager

Royal Caribbean Group

Amsterdam

2 weken geleden

• Reservations Manager

Zoku

Amsterdam

2 weken geleden

• Premium Services Team Manager

Confidential

Amsterdam

€ 40.000,00

-

€ 50.000,00

3 weken geleden

•

Senior Channel Manager – Customer Relations & AI Operations

Marktplaats

Amsterdam

1 dag geleden

• Manager Service Excellence - Public Sector

Deloitte

Amsterdam

2 weken geleden

• CX / Journey Management Consultant

Essense

Amsterdam

€ 4.500,00

-

€ 6.200,00

1 week geleden

• Customer Service Team Lead

Suitsupply

Amsterdam

1 dag geleden

• NL-Manager

Apple

Amsterdam

3 maanden geleden

• Digital Customer Success Manager - Benelux

Tellent

Amsterdam

1 week geleden

• CX & Customer Journey Specialist

Hiltermann Lease

Hoofddorp

€ 3.500,00

-

€ 5.500,00

2 weken geleden

• Partner Lifecycle Manager

Booking.com

Amsterdam

23 uur geleden

• Customer Success Manager

bookaball

Amsterdam

1 dag geleden

• Customer Success Manager

Oakwell Hampton Group

Amsterdam

3 weken geleden

• Customer Service Supervisor

CEVA Logistics

Schiphol

1 week geleden

• Conversational Specialist

Landal

Amsterdam

€ 3.630,00

-

€ 5.185,00

1 week geleden

Meer vergelijkbare vacatures weergeven

Minder vergelijkbare vacatures weergeven

Ook bekeken

• Customer Adoption Manager

Altura

Amsterdam

2 maanden geleden

• Customer Success Lead

Trainin

Amsterdam

1 week geleden

• NL-Manager

Apple

Haarlem

1 week geleden

• Customer Success Manager

iSpeedToLead

Amsterdam

1 maand geleden

• Team Lead - NIKE AMSTERDAM OSDORP

Nike

Amsterdam

1 week geleden

• Customer Support Engineering Lead

Effectory

Amsterdam

€ 50.000,00

-

€ 70.000,00

3 weken geleden

• Senior Customer Operations Manager

Shine

Amsterdam Area

1 week geleden

• Customer Success Manager

LexisNexis

Amsterdam

2 weken geleden

• Digital Experience & Growth Lead

RELX

Amsterdam

1 week geleden

• Customer Experience Specialist

BYD EUROPE

Hoofddorp

1 week geleden

Vergelijkbare zoekopdrachten

• Vacatures voor Experience-designer

668 vacatures

• Vacatures voor Accountmanager

7.504 vacatures

• Vacatures voor Fitnessmanager

115 vacatures

• Vacatures voor HR-expert

955 vacatures

• Vacatures voor Directeur

5.077 vacatures

• Vacatures voor Projectmanager

6.693 vacatures

• Vacatures voor HR-consultant

2.138 vacatures

• Vacatures voor Makelaar

4.513 vacatures

• Vacatures voor Marketingmanager

1.669 vacatures

• Vacatures voor Programmamanager

940 vacatures

• Vacatures voor Eventmanager

138 vacatures

• Vacatures voor Productmanager

999 vacatures

• Vacatures voor Brandmanager

99 vacatures

• Vacatures voor CRM-specialist

1.416 vacatures

• Vacatures voor App-tester

665 vacatures

• Vacatures voor User Experience-designer

541 vacatures

• Vacatures voor Designmanager

81 vacatures

• Vacatures voor Accountexecutive

373 vacatures

• Vacatures voor Channel sales manager

1.647 vacatures

• Vacatures voor Analist

3.633 vacatures

• Vacatures voor Psychiater

1.064 vacatures

• Vacatures voor Chirurg

612 vacatures

• Vacatures voor Agile-coach

1.813 vacatures

• Vacatures voor Scrummaster

1.611 vacatures

• Vacatures voor Account director

2.181 vacatures

Meer weergeven

Minder weergeven

Apply on the employer's site

From Huawei Technologies Coöperatief U.A.'s own posting, which is always the source of truth. Apply there.

Report a problem with this job