Front Office Manager - Front Office Department

[phone removed] / [phone removed]

NL

www.okura.nl

Front Office Manager - Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Manager to strengthen our team. Are you guest orientated, with a passion for high-end hospitality and possess the strong communication skills? Then this vacancy is for you!

What are you going to do?

The Front Office Manager leads a large and diverse team, fosters a culture of excellence and collaboration, and ensures the highest standards of personalized service for every guest. In this role, you will work strategically to optimize guest satisfaction, operational efficiency, financial performance, and online reputation. You will partner closely with all departments, guide the Assistant Front Office Manager, and champion initiatives that elevate both the guest journey and team engagement. This is an impactful leadership position for someone with vision, operational expertise, and a passion for delivering exceptional hospitality.

The Front Office Manager leads and oversees the daily operation and long-term development of the Front

Office department, including Reception, Okura Service Team, Guest Relations, Porter/Doorman, and

Concierge, ensuring the highest standards of personalized service and hospitality in line with Okura’s

Omotenashi philosophy.

The role is responsible for driving guest satisfaction, team performance, revenue optimization, and online

reputation. The Front Office Manager acts as a strategic leader, building a culture of excellence,

collaboration, and continuous improvement.

Ensures the department is aligned with the hotel-wide guest experience strategy and contributes actively to

enhancing overall LHW and online reputation scores.

Provides strategic direction to the Assistant Front Office Manager, ensuring a clear and effective leadership

structure.

Champions long-term service innovation, digitalization opportunities, and process improvements that

enhance guest experience and operational productivity.

Leads the departmental culture vision, ensuring a safe, inclusive, high-performance environment where

team members thrive and develop.

What we offer

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 8. Click here for the salary overview;
• Bonus: 1 month's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as our annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount at one of our restaurants once a year;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• Parking spot in the hotel’s garage during working hours.
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

Who are you?

• Command of the English language (fluent in word and writing);
• You have a minimum of two years of experience within a similar position within the Front Office;
• Knowledge of the Opera system is an advantage;
• You have at least 2 years of experience in leading a large team;
• You have a strong sense of responsibility, motivated and flexible;
• As part of the pre-employment screening, we will ask for a Certificate of Good Conduct (VOG) and a minimum of two positive references.

Are you interested in this position?

Do you also want to be part of Okura's experienced and enthusiastic team? Apply quickly via the button below! An assessment and reference check is part of the procedure.

Apply immediately

Or view all other jobs

Application Procedure

Below is a brief overview of our application process.

Confirmation email

After submitting your application, you will receive a confirmation immediately. We will do our best to process your application as quickly as possible. You will receive a response within two weeks, at the latest.

Introduction via phone

Once your application has been evaluated, we will call you for a brief chat and ask you a few questions about your application. We will also explain the next steps in the application process.

First interview

In this interview, we get to know each other better. We are pleased to share information about Hotel Okura Amsterdam and the position and there is room for you to ask your questions. Of course, we are also curious about you and whether we are a match!

Reference check

We will ask you to provide a reference from your previous employer(s) and we will ask them a few short questions.

Assessment

You will be invited for an assessment (including a personality test, verbal, abstract and numerical reasoning ..) via LTP. This online test can be taken from home and it assesses your qualifications and suitability for the role, ensuring a thorough and fair selection process. You will also receive a copy of the report yourself so you can use it for future reference.

Second interview (only if followed after assessment)

In this interview, we will discuss the results of the assessment you have completed and ask some follow up questions. Next to that, we dive a bit deeper into the position itself and your competencies.

Offer

Congratulations on your new position! We much look forward to welcoming you as our new colleague soon! We will call you to shortly talk you through our offer and you have the opportunity to ask your questions. After that, you will receive the offer via email.

Your first working day!

Contact information

Hotel Okura - Amsterdam

Ferdinand Bolstraat 333

1072 LH Amsterdam

The Netherlands

[phone removed] / [phone removed]

•

To Contact

•

•

•

•