Member Care Advisor

40 Hours | Amsterdam

Urban Gym Group is looking for a Member Care Advisor to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.

Your main responsibilities

• Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
• Accurately record conversations with our members
• Inform and advise our members about our services

You

• Put member satisfaction at the heart of everything you do and consistently deliver high service standards
• Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
• Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
• Communicate fluently in English, with strong written skills and an eye for detail
• Thrive in a fast-paced, team-oriented environment and can work effectively across departments
• Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others

We offer

• A role during regular office hours at our head office
• A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
• Pension plan to support your future.
• 26 holidays based on full-time employment
• Exchange of public holidays
• Participate in our Work in Club Programme
• Charity work one day per year
• Unlimited access to all our first-class locations for you and a +1
• Unlimited access to the services of our well-being partner OpenUp for you and your family
• Up to one day per week working from home
• Remote work option for 10 days a year

About Urban Gym Group

A world leading fitness group

We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.

In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.

We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.

Application proces

01

Apply

Send us your CV and cover letter; we read every one personally. Whether you're the right fit or not, you'll always hear back from us.

02

Come and meet us

The process depends on the role you're going for. Most candidates start with a Recruitment interview, followed by an interview at one of our clubs or an invitation to a Club Recruitment Day. Applying for a trainer or performer role? We'll invite you to our next academy instead.

03

Are we right for each other?

We're on a mission to reinvent fitness, and that takes the right people. We look beyond the CV: character, drive and ambition matter just as much as experience. This is a two-way conversation: you should leave knowing whether this is the place for you too.

04

The offer

When we know, we move fast. You'll receive an offer with everything you need to get started; If things don't work out this time, we will offer you feedback.

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