Senior UX Researcher (German-speaking)

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher.

Job Description

Your environment

As a Senior UX Researcher, you’ll work across multiple product areas.

You are partnering with UX Designers, Product Managers, and Engineers

based in the Netherlands, Germany, and Hungary to ensure user insight

drives strategic and discovery decisions. You’ll work closely with

other UX Researchers and contribute to a shared research practice

that spans the organization.

Your job

• Ownership of research direction across one or more product domains,

identifying critical knowledge gaps and translating them into research

questions and study plans

• Design and execution of complex qualitative and quantitative research

independently, helping product teams understand user behaviors, needs,

and pain points before solutions are defined

• Synthesis of insights across multiple studies and sources to identify

broader patterns and strategic product opportunities

• Bringing clarity to the decisions that teams and leadership are making,

ensuring they are grounded in strong evidence and a clear reading of

the trade-offs

• Translation of findings into clear, actionable recommendations that

reveal patterns and shape product direction

• Collaboration with relevant product teams and management on research

implications and decision trade-offs, aligning research across the

product domain, and navigating competing stakeholder priorities

• Feedback to junior researchers and other product colleagues

(designers or Product Managers), reviewing their work for quality

• Improvement of research practices, standards, and ResearchOps

activities within the team

• Evaluation and application of new research methods and AI-supported

research techniques responsibly

• Regular engagement with stakeholders across product, design, and

leadership to communicate findings and build organizational

research maturity

Qualifications

Your profile

• You have 5+ years of professional experience in UX research

(medior/senior capacity)

• You have successfully planned and led complex end-to-end UX research

studies involving multiple stakeholders or user groups

• You have a bachelor’s, master’s, or Ph.D. degree in Human-Computer

Interaction, Psychology, Human Factors, Cognitive Science, Social

Sciences, Anthropology, Design, or a related field; equivalent

practical research experience is also accepted

• You work independently on complex research challenges involving

multiple studies and stakeholders

• You have strong command of both qualitative and quantitative research

methods and know when and how to apply them

• You are skilled at synthesizing findings across studies to surface

broader patterns and strategic product opportunities

• You bring clarity to complex decisions and can help teams and

leadership act confidently on evidence

• You have experience mentoring researchers or improving shared

research practices and workflows

• You integrate AI tools into research workflows where they improve

efficiency without reducing research quality, and critically evaluate

AI-generated outputs before incorporating them into findings

• You bring strong communication skills and can present findings

clearly to both direct teams and wider audiences

• You have a proactive mindset and a drive for continuous improvement

in research practice

• You are fluent in German (C1 level or higher), as you will conduct UX research and communicate directly with German-speaking customers and stakeholders.
• You are fluent in English (C1 level), enabling effective collaboration across our international teams.

Nice to have

• Foundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUX
• You are fluent in Dutch

This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.

10 to Grow

Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.

Paid parental leave

Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.

Volunteering

Simply do it during work time. Did we mention helping people is part of our DNA?

10 to Grow

Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.

Paid parental leave

Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.

Volunteering

Simply do it during work time. Did we mention helping people is part of our DNA?

All employment conditions

The job interview process. This is how we do it!

1 You apply

You send your CV and cover letter. Within the week, you'll hear if we're going to meet.

2 Who am I speaking to?

During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.

3 First interview: culture

You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.

4 Second interview: job details

Let’s find out if your experience and skills make you the perfect fit for the job and team.

5 Contract discussion

Everyone excited? Check! Time to draw up a contract and choose your start date.

6 Welcome to TOPdesk!

Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!

Any questions?

• [phone removed]

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Apply!

Apply here!