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Customer Operations Specialist

Neele-Vat Transport B.V. · Heinenoord

Location
Heinenoord
Posted
27 days ago

About the job

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[awsmjob_specs include="locatie,dienstverband,ervaring"]

Zorg voor tevreden klanten en een soepel logistiek proces

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Van klantvraag tot oplossing: jij houdt alles in beweging

Voor onze vestiging in Heinenoord zijn we op zoek naar een enthousiaste Customer Service Medewerker die energie krijgt van klantcontact, overzicht houdt in een dynamische omgeving en graag het verschil maakt.

Redwood is gespecialiseerd in warehousing en distributie voor Retail en E-commerce. Je komt terecht in een betrokken en gedreven team waar samenwerken centraal staat.

Dankzij de korte communicatielijnen schakel je gemakkelijk met collega's van verschillende afdelingen en krijg je volop ruimte om mee te denken en initiatief te nemen.

Ben jij servicegericht, communicatief sterk en voel jij je thuis in de logistiek? Dan maken wij graag kennis met je!

Solliciteer nu

Meer over deze rol

Reactie binnen 3 werkdagen

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Wat ga je doen

  • Je verwerkt en begeleidt klantorders en zorgt ervoor dat deze administratief correct en soepel worden afgehandeld.
  • Je beantwoordt vragen van klanten over de in-, op- en uitslag van goederen en houdt hen op de hoogte van de voortgang.
  • Je verzorgt de benodigde transport- en logistieke documentatie en ziet toe op een correcte verwerking.
  • Je bewaakt klantdossiers van A tot Z, inclusief de administratieve en financiële afhandeling.
  • Je signaleert knelpunten in het logistieke proces en draagt proactief praktische oplossingen aan.
  • Je onderhoudt dagelijks contact met klanten, vervoerders en interne afdelingen en zorgt voor een goede onderlinge afstemming.

[/av_codeblock]

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[av_codeblock wrapper_element='' wrapper_element_attributes='' codeblock_type='' alb_description='' id='rol' custom_class='' template_class='' av_uid='av-muo6j3lp' sc_version='1.0']

Wat ga je doen

  • Je verwerkt en begeleidt klantorders en zorgt ervoor dat deze administratief correct en soepel worden afgehandeld.
  • Je beantwoordt vragen van klanten over de in-, op- en uitslag van goederen en houdt hen op de hoogte van de voortgang.
  • Je verzorgt de benodigde transport- en logistieke documentatie en ziet toe op een correcte verwerking.
  • Je bewaakt klantdossiers van A tot Z, inclusief de administratieve en financiële afhandeling.
  • Je signaleert knelpunten in het logistieke proces en draagt proactief praktische oplossingen aan.
  • Je onderhoudt dagelijks contact met klanten, vervoerders en interne afdelingen en zorgt voor een goede onderlinge afstemming.

[/av_codeblock]

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Wat neem je mee

  • Je hebt aantoonbare ervaring in een vergelijkbare customer servicefunctie binnen de logistiek.
  • Ervaring binnen Retail en/of E-commerce en kennis van douane- en fiscale documenten is een pré.
  • Je beheerst zowel de Nederlandse als de Engelse taal uitstekend, in woord en geschrift.
  • Je bent klantgericht, nauwkeurig en kwaliteitsbewust en hebt oog voor een correcte afhandeling.
  • Je houdt het overzicht en blijft rustig en georganiseerd, ook wanneer de druk toeneemt.

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Wat jij krijgt

•

Marktconform salaris + reiskosten

•

25 vakantiedagen

•

Een uitdagende functie binnen een groeiende en dynamische organisatie

•

Hecht team, ruimte voor een grapje

•

Teamactiviteiten en bedrijfsuitjes

•

Ruimte voor initiatief en groei

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Vragen? Ik help je graag

Jessica Burnet

Stuur een WhatsApp bericht

Stuur een e-mail

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[/av_section]

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Apply on the employer's site

From Neele-Vat Transport B.V.'s own posting, which is always the source of truth. Apply there.