Customer Service Manager Benelux

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Customer Service Manager Benelux

Hybrid

Customer Support

Gyroscoopweg 122, 1042 AZ Amsterdam, Netherlands

Job Details

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Are you a hands-on leader with a passion for customer experience, technology and team development?

At InBody Europe, we are looking for a Customer Service Manager Benelux to elevate our customer experience, lead our service team and support our continued growth in the region.

Where you will work

We are InBody, the global leader in body composition measurement technology. Since our founding in Seoul in 1996, we have grown into a multinational organization operating in over 80 countries. Our innovative solutions empower healthcare professionals, fitness organizations, and research institutions with accurate, reliable, and easy-to-use body composition data. Our European headquarters in Amsterdam plays a key role in expanding our presence across the region.

Since March 2017, InBody Europe BV is a newly established business branch of InBody, located at Gyroscoopweg 122 in Amsterdam, which focuses on expanding business opportunities within Europe. For information about our products and company, please visit our website.

Your responsibilities

As Customer Service Manager Benelux, you will be responsible for leading and optimizing the full customer journey — from installation and onboarding to ongoing support and retention.

You will manage and coach the Customer Service and Technical Support operations team while remaining close to operations, ensuring excellent service delivery and customer satisfaction.

Team Lead

• Lead, coach, and develop the Benelux Customer Service and Technical Support team
• Set clear goals, KPI’s and performance standards
• Foster a positive, collaborative and customer-focused culture

Customer Experience Excellence

• Ensure outstanding customer support via phone, email and on-site interactions
• Act as escalation point for complex customer issues
• Continuously improve customer satisfaction and retention

Operations & Service Delivery

• Oversee installation and delivery of InBody devices across the Benelux
• Ensure high-quality customer onboarding and product training (on-site & online)
• Optimize processes for efficiency, scalability and consistency

Technical Support & Product Expertise

• Ensure the team delivers strong first-line technical support
• Maintain high product knowledge standards within the team
• Collaborate with HQ and technical teams when needed

Commercial & Cross-functional Support

• Support upselling initiatives towards existing customers
• Collaborate closely with Sales on customer opportunities and events
• Support trade shows, events and customer engagement activities

Who are you?

You are a proactive and service-oriented leader who combines people management skills with operational and technical excellence.

• Bachelor’s degree or equivalent experience
• Minimum 5 years of experience in the same or a similar role within the manufacturing industry
• Strong communication skills in Dutch and English (strong French proficiency would be a significant plus)
• Technical affinity and ability to understand/support technical products
• Comfortable interacting with customers on all levels (phone, on-site, training groups)
• Hands-on, structured, and solution-oriented mindset
• In possession of a valid driver’s license (B) and willing to travel within the Benelux

What we offer?

• Competitive salary
• Work location Amsterdam, mainly office-based (no remote work)
• Plenty of room for self-development in an international environment
• Pension build-up
• Travel allowance
• Working from abroad policy
• Birthday gift
• Welfare allowance

Ready to transform the digital world of the medical devices market? Send your CV and

motivation letter to [email removed] or call Brigitte Elmont, HR, [phone removed].

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