Field Service Engineer

Your role in the healthcare journey

• Carry out installations and system commissioning, ensuring full functionality from the outset
• Perform corrective and preventive maintenance to guarantee optimal system performance
• Troubleshoot and resolve technical issues efficiently during on-site interventions
• Monitor installation quality and proactively identify and report potential improvements
• Provide basic technical training to customers following installation
• Act as a trusted advisor to laboratories, ensuring proper use and performance of Sysmex solutions
• Support Sales and Marketing teams during congresses, workshops, and customer events
• Contribute to business growth by supporting customer retention and identifying service-related opportunities
• Manage and maintain spare parts stock (car stock/workshop) to ensure rapid response times
• Accurately document and report all service and installation activities
• Ensure proper management of packaging and waste generated during field activities

Your profile to shape the future of healthcare

• University degree or equivalent in engineering or biosciences
• At least 5 years of professional experience in IVD sector, preferably within a multinational organization
• At least 5 years of experience as a Field Service Engineer in haematology analysers
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD), MS Office, databases
• Languages: Greek native, English fluent
• Proven ability to work independently in the field while collaborating effectively with internal teams
• Proven hands-on experience in installation, maintenance, troubleshooting and repair of technical equipment
• Experience working with service documentation, quality procedures and safety, health and environmental regulations