Customer Call Centre Agent

About Sysmex

On a global basis, Sysmex provides instruments, reagents and software in the in vitro diagnostics (IVD) domain. IVD is essential for diagnosing disease, determining treatment methods and monitoring treatment effects. We have augmented our business to comprehensively cover activities ranging from research and development to manufacturing, sales and support services. We create new value through proprietary diagnostic technologies and aim to foster fulfilling and healthy societies for communities around the world.

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Job Description

Customer Call Centre Agent

Customer Call Centre Agent

Req ID

1553

Join Sysmex!

Sysmex South Africa (SSA) seeks to employ a Customer Call Centre Agent whose main role is to serve as the first point of contact for customers by providing professional and efficient support across multiple communication channels. The role is responsible for managing customer inquiries, complaints, and service requests, ensuring timely resolution while maintaining high levels of customer satisfaction. The incumbent will utilize the Customer Relationship Management (CRM) system to log, track, dispatch, and monitor cases, while working closely with internal departments to coordinate solutions and deliver an exceptional customer experience.

We are seeking a self-managing, proactive, and customer-focused individual with strong communication, problem-solving, and interpersonal skills. The successful candidate must possess the ability to effectively manage customer interactions, resolve issues in a professional manner, and maintain accurate records within the CRM system. Essentially, this individual will have a strong commitment to service excellence, the ability to work collaboratively with cross-functional teams, and a passion for delivering outstanding customer experiences while contributing to the achievement of the company's service and operational objectives. Interested?

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Key Job Responsibilities

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with other departments to find appropriate solutions to problems
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing company products inside and out to be able to respond to questions and/or queries
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Call centre management and dispatch via (Customer Relationship Management System)

Candidate Requirements and Competencies

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centres or customer service agent
• +2 years in customer care or similar position
• Prior experience in Microsoft Dynamics CRM

Key Facts

Available Location(s): South Africa, Johannesburg

Workplace Model: Onsite | Employment Type: Full-Time | Weekly Hours: 40

Contact: Lungani Sithole | Mail: [email removed]

Discover Sysmex South Africa (Pty) Ltd

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