Resident Support Engineer (Brazil)
Hai Robotics Europe B.V. · Amsterdam, Noord-Holland
- Location
- Amsterdam, Noord-Holland
- Employment
- Full-time
- Posted
- 5 days ago
About the job
Resident Support Engineer (Brazil)
Brazil, Full-time, Delivery & Service
Oct 22, 2026
Key Responsibilities
•
Serve as the on-site technical owner for HAI systems at the assigned customer location; ensure continuous, stable operation of deployed ACR/AGV/AMR solutions.
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Provide ongoing support and maintenance during and post-deployment, including fault diagnosis, troubleshooting, and resolution of hardware/software issues.
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Assist in configuring firmware for robots, conveyors, servers, and scanners.
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Collaborate in software testing during project implementation and support phases.
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Test the fully integrated HAIQ Warehouse Management System with customer or vendor sub-systems.
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Conduct site inspections and evaluations, including grid line marking and floor DM code adherence.
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Perform basic DevOps operations as required.
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Report to the Customer Service and Support Department; escalate complex issues to global technical teams and coordinate closed-loop resolution.
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Document on-site issues, solutions, and best practices; contribute to knowledge base development.
Qualifications
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Associate‘s degree or above in Mechanical, Industrial, Robotics, Electrical Engineering, or equivalent technical training/experience.
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Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations.
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Familiarity with Linux/UNIX, SQL, and scripting for task automation.
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Basic understanding of VPNs, firewalls, and routers.
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Some knowledge of WMS/WES/WCS integration and PLC is preferred but not required.
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Strong analytical and troubleshooting skills.
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Language: Proficiency in English required for global coordination; Portuguese for local customer communication; Chinese (Mandarin) is advantageous but not mandatory.
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Must be willing to reside at the assigned project location for the duration of the contract.
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Travel: 5–10% for training or other support opportunities.
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