Client Relationship Manager

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The LATAM Capital Market team is a fast-growing operation, we have increased our sales staff by 30% last year and we want to replicate it in the next few months.

FIS is making a large investment in the Capital Market industry with 2-digit growth in sales in LATAM as results year over year (Buy-side & Sell-Side). FIS is the largest Fintech in the world however, in Latam, we are acting as a startup offering significant carrier opportunities in the short/middle terms.

What You Will Be Doing

• Manage and grow a portfolio of strategic Capital Markets, Banking, Insurance, and Asset Management clients across Latin America.
• Build trusted relationships with key stakeholders and executive sponsors, serving as a strategic advisor and primary point of contact.
• Develop and execute account plans focused on customer retention, revenue growth, solution adoption, and long-term partnership development.
• Identify and drive cross-sell, upsell, renewal, and expansion opportunities across the FIS portfolio.
• Partner closely with the Regional Capital Markets Sales to develop account strategies, identify growth opportunities, and support regional business objectives.
• Collaborate with Sales, Pre-Sales, Professional Services, Customer Experience (CX), Product Management, and Support teams to ensure successful customer outcomes and maximize client value.
• Coordinate internal and external stakeholders to address client needs, support strategic initiatives, and strengthen long-term partnerships.
• Represent FIS in customer meetings, executive briefings, industry conferences, and regional events.
• Travel regularly throughout South America to engage with clients, support business development activities, and participate in industry events.
• Provide market intelligence and customer feedback to regional leadership to help shape growth strategies and business priorities.
• Operate with a high degree of autonomy, ownership, and accountability for customer satisfaction, retention, and commercial success.

What You Bring

• Bachelor’s degree or equivalent combination of education, industry experience, and demonstrated skills.
• 5+ years of experience in Account Management, Client Relationship Management, Customer Success, Business Development, Enterprise Sales, Consulting, or related client-facing roles within Financial Services or Technology.
• Understanding of Capital Markets, Banking, Asset Management, Treasury, Risk, or Insurance industries.
• Proven ability to establish and grow relationships with senior executives and key decision-makers.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Experience working effectively in a matrix organization and collaborating across Sales, Pre-Sales, Professional Services, Customer Experience (CX), Product, and Support teams.
• Self-motivated professional with the ability to work independently, manage multiple priorities, and drive initiatives with minimal supervision.
• Strong ownership mindset with a focus on accountability, client success, and business outcomes.
• Continuous learning mentality with the ability to quickly develop expertise in new solutions, technologies, and industry trends.
• Willingness to travel throughout South America as required.
• Fluent in Spanish and English. Portuguese is highly desirable.

Added Bonus If You Have

• Experience managing large enterprise or strategic accounts across Latin America.
• Knowledge of Capital Markets, Treasury, Risk Management, Investment Management, Trading, or Insurance solutions.
• Experience within a fintech, SaaS, financial technology, or enterprise software environment.
• Background in consulting, professional services, customer success, or relationship management.
• Experience leading complex client engagements involving multiple internal and external stakeholders.
• Existing network within banks, investment firms, insurers, asset managers, or capital markets institutions across the region.

What We Offer You

• Competitive salary and excellent bonus potential
• Attractive benefits including private medical cover, dental cover, and travel insurance
• Training across core financial, sales and FIS solutions
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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