Technical Support Engineer (m/f/d)

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Technical Support Engineer (m/f/d)

On-site

Technical Support

Gyroscoopweg 122, 1042 AZ Amsterdam, Netherlands

Job Details

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About InBody

InBody is a global leader in body composition analysis technology. Since our founding in Seoul, Korea, in 1996, we have grown from a small biotech start-up into a multinational company with operations in over 80 countries. Our innovative devices combine precision with ease of use, making us a trusted partner for healthcare providers, fitness centres, and research laboratories.

As a Technical Support Engineer

In this role, you will be an essential part of the technical support team, ensuring optimal performance of our InBody devices through accurate repair and maintenance services. Your main responsibilities include:

• Performing repair and maintenance tasks both on-site and in the workshop, adhering to the highest technical standards.
• Diagnosing and resolving issues using diagnostic tools and procedures.
• Providing technical support to customers for device setup, integration with existing systems, and troubleshooting.
• Documenting and updating the ticketing system, preparing repair reports, and creating detailed cost estimates.
• Coordinating maintenance schedules and parts orders in close collaboration with the team.
• Conducting user training (online and on-site) on proper use and basic maintenance of InBody devices.

As a Technical Support Engineer, you should have

• A solution-oriented mindset with a passion for precise, customer-focused work.
• A completed technical or IT-related education.
• Experience in repairing and maintaining technical equipment; experience with medical or fitness/diagnostic technology and data is a plus.
• Strong technical insight and problem-solving skills.
• Proficiency in French and Dutch
• Familiarity with Office 365 and preferably experience with ticketing or CRM systems.
• A valid driver’s license (B) and willingness to travel occasionally.

What we offer

At InBody, we place great value on the professional and personal development of our employees. You can expect:

• A competitive salary with opportunities for growth and career advancement.
• An open, international work culture with plenty of room for initiative.
• A supportive, collaborative team that values a positive work environment.
• Pension plan
• Travel allowance
• Welfare allowance
• Birthday gift

Languages

• English and Dutch are required

Work area: Office based / no hybrid

Work location: Amsterdam

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