Cloud Adoption Manager / Cloud Customer Success Manager – T Cloud Public

3-5+ years in a cloud adoption, cloud consulting, technical account management, or cloud sales role with a track record of growing platform consumption and driving workload migrations Direct experience at or with a major hyperscaler: AWS, Google Cloud, or Microsoft Azure in a role focused on adoption and consumption growth Understanding of enterprise cloud architecture: IaaS, PaaS, container platforms, hybrid cloud, sovereign cloud, and the workload patterns that drive migration decisions Experience building and presenting adoption roadmaps and migration business cases to technical and executive audiences Familiarity with cloud economics: TCO analysis, consumption-based pricing, ARR/NRR mechanics, and how to build a financial case for workload migration Ability to read consumption trends, identify growth signals and risk indicators, and act on them proactively Experience with sovereign or regulated cloud environments is a strong advantage in the Dutch market Fluency in Dutch and English; essential for enterprise customer engagement and internal T-Systems reporting You measure your own success in workloads migrated and consumption grown; you are motivated by customer outcomes, not activity metrics You challenge constructively: you ask uncomfortable questions about cloud ambition and hold customers accountable to adoption commitments, with empathy and respect You are a structured thinker: you build adoption roadmaps that are credible, sequenced, and executable (not wish lists) You influence at multiple levels: equally effective in a technical deep-dive with a cloud architect and a strategic conversation with a CIO You are proactive and create momentum where it is missing; you call before problems appear and identify opportunities before they become obvious You communicate with directness and warmth; customers trust you because you tell them what they need to hear, not just what they want to hear You bring calm and structure to complex situations, and you help customers find clarity in ambiguous cloud decisions HOW SUCCESS IS MEASURED Consumption ARR growth per account (quarter over quarter) Number of new workloads migrated or onboarded per quarter Adoption milestone completion rate against customer roadmaps Platform expansion rate: new services and capabilities activated per account Churn rate and NRR across the portfolio Customer-identified migration pipeline value Customer Satisfaction metrics