Technician

Repair hearing aids and process custom orders, passing complete and accurate order information to manufacturers for production. Quality and lead time are the top priorities: every repair and order must meet specifications and be delivered on time.

Tasks & Responsibility

• Diagnostic & Repair: Diagnose and repair hearing aids and accessories, including all models/ products that are within the service period.
• Custom order processing: Check each order for complete specifications (device type, shell, vent, color, ear side, scan file) and send it to the manufacturer; communicate with the manufacturer and customers for the needed adjustment of custom orders.
• Acoustic Testing & Calibration: Utilize specialized audiological testing equipment to perform required tests for demo samples for customers.
• Shell & Ear Piece Modification: Perform delicate manual work on custom earmolds and hearing aid shells, including buffing, grinding, re-shelling, and drilling vents.
• Quality Assurance: Ensure all repaired instruments comply with manufacturer specifications, SOP, and safety standards
• Turnaround lead time: Prioritize and schedule repairs and custom orders daily to ensure meeting the committed turnaround time. Escalate any at-risk job to the Senior Lab Technician or supervisor before it is late.
• Preventative Maintenance: Conduct periodic maintenance checks, such as equipment calibration, ESD protection, humidity and temperature control.
• Documentation & Records: Log completed repairs, parts usage, maintenance schedules, and time spent into computerized maintenance management systems or files.
• Inventory Management: Monitor spare parts stock, report low inventory levels, and assist with cycle counts.
• Safety Compliance: Adhere strictly to workplace safety rules, and industry compliance standards.
• Customer / Team Support: Communicate repair statuses clearly with clients, store managers, audiologists, or production cases.
• Assigned tasks: Support ad-hoc tasks assigned by the Operations Supervisor, such as urgent repairs or order-processing needs.

Requirements

Minimum Professional Certification in Electrical or Electronics

Minimum 3 years of working experience

Able to work under pressure with minimal supervision

Focused: quick learner, strategically prioritizes work, committed

Basic English language.

Basic knowledge in IT ( Microsoft office)