Senior UX Researcher, Consumer Banking

Job description

As a Senior UX Researcher in Consumer Banking at Rabobank, you will conduct research that directly shapes the experience of more than 8 million retail customers, turning customer insights into tangible improvements and helping teams make better decisions about design, services and the customer experience.

As a Senior UX Researcher in Consumer Banking, you know how to uncover the drivers of customer behaviour and translate insights into better customer experiences. You will:

• Plan, organise and conduct user research using a range of methods, translating the findings into clear recommendations.
• Explore topics such as financial well-being, privacy, sustainability and the mobile banking app.
• Advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs.
• Coordinate research activities across multiple workstreams and safeguard research quality.
• Coach designers and product managers in conducting research and help further strengthen research maturity across the organisation.
• Spend a significant part of your time within Growth Acceleration, helping to develop the best mobile banking experience for Generation Z.
• Cover themes such as AI-enabled banking, shared banking and financial well-being.
• Challenge assumptions and determine when additional research will—or will not—add value.

Requirements

Must-haves

• At least five years of experience as a UX researcher in a complex working environment.
• Experience independently leading large-scale, complex research initiatives.
• In-depth knowledge of qualitative and quantitative research methods.
• The ability to oversee and prioritise multiple research workstreams simultaneously.
• Strong advisory skills and the ability to challenge stakeholders constructively.
• Experience translating insights into actionable recommendations for design, product and business challenges.
• Strong command of English.

Nice-to-haves

• Fluent in Dutch.
• Experience with usability testing, interviews, surveys, analysis, diary studies and field research.
• A pragmatic, proactive and flexible approach to work.
• A strong interest in collaboration, inclusion, innovation and continuous improvement.

Lees volledige vacature

Wat gaat er gebeuren?

1

Application

After you apply, we will review your CV and compare it with other applications. If you are suitable, we will call you to discuss your experience, availability, and rate. If you are not suitable or less suitable than other applicants, we will politely decline your application.

2

Propose to customer

After checking suitability, availability and rate, we will recommend you to the client and you will usually receive a response from the client within 5 working days as to whether they are interested and would like to arrange an interview.

3

Interview

After the interview, the client may wish to conduct a second or, in some cases, a third interview. If the client decides to hire you, the start date and onboarding process will be determined.

4

Start / Onboarding

In order to get started, an onboarding procedure is initiated in which formalities are completed. This includes submitting personal details, passport and, if necessary, Chamber of Commerce registration in order to draw up a contract. In some cases, screening by an external agency commissioned by the client may be required. Once this has been completed, the assignment can begin!

Nog steeds vragen?

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