CIAM Engineer

Job description

The IDT Ops - Customer & Data operates as a senior Service Manager within the IAS ‑ CIAM Customer & Data team, providing deep technical and operational expertise to ensure platform stability, security compliance, and continuous improvement for Shell’s Customer Identity & Profile Management (CIAM) capability.

The role is responsible for the day‑to‑day operational support, product release, onboarding of application, security, optimization, and governance of CIAM services, including authentication, identity lifecycle management, inventory management and integrations with all line of business applications and platforms.

Accountabilities

• Provide build-and-operate support for Akamai Edge services to meet availability, stability, performance, and SLA commitments.
• Perform advanced troubleshooting and root‑cause analysis for incidents, problems, and recurring issues across authentication and identity flows.
• Support and lifecycle management of applications and integrations consuming CIAM services.
• Execute and support change, release, and deployment activities to ensure secure and controlled service updates.
• Ensure compliance with Shell security, risk, and control frameworks (e.g. access reviews, audit evidence, logging, data protection).
• Maintain accurate service documentation, runbooks, SOPs, and knowledge articles.
• Manage dependencies and constraints by explicitly documenting trade-offs, owning technical debt actions, and escalating risks early.
• Work with vendors and internal teams to track defects, enhancements, and roadmap dependencies.
• Own service reporting (KPIs, operational reviews) and drive continuous improvement actions to reduce incidents and improve service health.

Requirements

• Vast experience in Akamai Edge tools.
• Expert in Akami Edge suit – DDOS Protection, API security, Bot detection, Geo-Fencing, WAF security, IT Threat, CDN and Account Protector.
• 8+ years in IAM technologies, customer identity platforms (CIAM), and enterprise authentication services.
• Hands‑on experience with protocols such as OAuth2 and OpenID Connect, and products such as Okta, Auth0, and Akamai Identity Cloud.
• Advantage if work in Shell before.

Lees volledige vacature

Wat gaat er gebeuren?

1

Application

After you apply, we will review your CV and compare it with other applications. If you are suitable, we will call you to discuss your experience, availability, and rate. If you are not suitable or less suitable than other applicants, we will politely decline your application.

2

Propose to customer

After checking suitability, availability and rate, we will recommend you to the client and you will usually receive a response from the client within 5 working days as to whether they are interested and would like to arrange an interview.

3

Interview

After the interview, the client may wish to conduct a second or, in some cases, a third interview. If the client decides to hire you, the start date and onboarding process will be determined.

4

Start / Onboarding

In order to get started, an onboarding procedure is initiated in which formalities are completed. This includes submitting personal details, passport and, if necessary, Chamber of Commerce registration in order to draw up a contract. In some cases, screening by an external agency commissioned by the client may be required. Once this has been completed, the assignment can begin!

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