Customer Success Manager
Zerocopter B.V. · Amsterdam, Noord-Hollandapprox. The posting names no place; this is the employer's city.
- Location
- Amsterdam, Noord-Holland
- The posting names no place; this is the employer's city.
- Work location
- Hybrid
- Posted
- Today
About the job
Customer Success Manager
Groningen / Remote
32-40 hours per week
€ 3.000 - € 4.000
At Zerocopter, we are on a mission to make the digital world a safer place. We help organisations protect themselves by combining smart technology with the skills of some of the best ethical hackers out there. From SaaS security tooling to hands-on testing, we cover a wide range of services - always with a human touch.
We bring our services together under one clear structure, with shared tools, simple processes, and a set of values that guide how we work. We believe in innovation, honesty - and we’re building a team that feels the same way.
We are Zerocopter
We are Zerocopter
We bring together the best hackers in the world in a trusted network, giving you access to ongoing protection: Bug Bounty, Pentesting, Recon, and Coordinated Vulnerability Disclosure - all integrated in one platform.
We’re not here to point fingers. We’re here to help.
Your Role: What You’ll Do
Your Role: What You’ll Do
As a Customer Success Manager, you will play a key role in ensuring that our customers get the most value from our services. You will be the go-to person for clients post-sale, leading onboarding, driving adoption, and fostering long-term relationships. You’ll act as a trusted advisor, a problem-solver, and a connector between clients and internal teams.
Responsibilities
Responsibilities
- Guide customer onboarding and ensure smooth implementation of our solutions.
- Monitor customer satisfaction, usage, and adoption.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and status updates.
- Proactively identify and mitigate risks in customer relationships.
- Spot upsell/cross-sell opportunities and collaborate with Sales.
- Collect and relay customer feedback to Product and Support teams.
- Maintain accurate customer documentation and reporting.
- Help optimise internal customer-facing processes.
Your Profile
Education & Certifications
- Bachelor's or Master’s degree (e.g. in Communication, IT, Business Administration).
- Affinity with cybersecurity is essential.
- CSM certifications (e.g. SuccessHACKER, Gainsight) are a plus.
Customer-Centric Background
- Minimum 2 years in a customer-facing role, preferably in IT or SaaS environments.
- Comfortable managing multiple accounts simultaneously.
- Experience working with CRM tools and analysing customer data.
Commercial & Communication Skills
- Able to translate customer needs into actionable value propositions.
- Experience recognising commercial opportunities.
- Strong communication skills in both Dutch and English.
- A team player who collaborates across sales, support, and delivery.
- Skilled in engaging with both operational and strategic stakeholders.
Personal Traits
- Structured and solutions-oriented.
- Eager to learn and take ownership.
- Service-minded and customer-obsessed.Proactive and confident in driving customer success.
What we offer
- A central role in one of the Netherlands’ most respected cybersecurity organisations.
- A hybrid working model — work remotely or at the office (you choose), but:
with a weekly team day every Tuesday at our HQ in Groningen.
- A dynamic environment with room for growth and innovation.
Work alongside ethical hackers, engineers, and cyber specialists.
- Competitive salary, pension plan is being developed, and a personal development budget.
Does this feel like a good match?
Does this feel like a good match?
If so, we’d love to hear from you! Send your CV and a short motivation to [email removed].
We review applications as they come in.
Not sure yet? No worries. If you’d like to learn more about the role, the team, or what it’s like to work at Zerocopter, feel free to reach out first - we’ll connect you with one of your future colleagues to help you get a clearer picture.
Menno Oomkens
Send Menno a message
Message us on Whatsapp
[phone removed]
Our services
Security reporting
Automated scanning
Testing
Services
Coordinated Vulnerability Disclosure
Recon
Pentesting
Pentesting-as-a-Service
Bug Bounty
Focused Hunts
Zerocopter
About us
Careers at Zerocopter
Contact us
Social
X
Copyright © 2026 Zerocopter BV
Terms
Privacy
Coordinated Vulnerability Disclosure Policy
Code of Conduct
Our services
Security reporting
Automated scanning
Testing
Services
Coordinated Vulnerability Disclosure
Recon
Pentesting
Pentesting-as-a-Service
Bug Bounty
Focused Hunts
Zerocopter
About us
Careers at Zerocopter
Contact us
Social
X
Copyright © 2026 Zerocopter BV
Terms
Privacy
CVD Policy
Code of Conduct
Onze diensten
Veiligheidsmeldingen
Automatisch scannen
Testen
Social
X
Zerocopter
About us
Careers at Zerocopter
Contact us
Producten
Responsible Disclosure
Recon
Pentesten
Pentesting-as-a-Service
Bugbounty
Focused Hunts
Copyright © 2026 Zerocopter BV
Terms
Privacy
Coordinated Vulnerability Disclosure Policy
Code of Conduct
Copyright © 2026 Zerocopter BV
Terms
Privacy
Coordinated Vulnerability Disclosure Policy
Code of Conduct
From Zerocopter B.V.'s own posting, which is always the source of truth. Apply there.