Customer Care Team Leader

Profile

The main purpose of this role is to supervise the Customer Care Specialists within the Customer Care team You will be required to directly manage, develop through coaching and monitoring, motivate and organise your team of Customer Care Specialists to efficiently and effectively provide support to all customers, complete administrative tasks accurately and ensure all KPI’s and SLA’s are achieved or exceeded. You will be responsible for delegating tasks, monitoring the team's performance and delivering their training and assisting their development. Within this role your responsibilities will include working with the wider EMEA Management team to organise the daily workload of the department, monitor all SLA’s, represent the company and its services to existing and potential customers, drive awareness and sales of all GES Services and liaise with other departments.