Service Delivery Manager
HCL Technologies B.V. · Amsterdam, Noord-Hollandapprox. The posting names no place; this is the employer's city.
- Location
- Amsterdam, Noord-Holland
- The posting names no place; this is the employer's city.
- Posted
- Today
About the job
Job Summary
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
1. To define and implement clear service level agreements (SLAs) for support operations.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
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Other Requirements
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From HCL Technologies B.V.'s own posting, which is always the source of truth. Apply there.