Learning & Development Manager

The Partnership for Supply Chain Management Job Description

TITLE: Learning & Development Manager

REPORTS TO: Executive Director Finance & Administration

LOCATION: Project Management Office, Woerden, NL (PMO-NL)

STATUS: Full-time

Organization description

The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.

PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.

PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.

Overall responsibilities

The Learning & Development Manager leads the execution, tracking, reporting, and continuous improvement of PFSCM’s training programs. This role is directly responsible for coordinating the content, design, and implementation of full-cycle organizational onboarding and unit-specific training, working closely with the organization unit leads. The Manager ensures program participation is rigorously tracked and reported to supervisors and management, operational compliance is met, and staff have access to materials aligned with their functional needs.

The Learning & Development Manager will ensure that all staff have access to the training required for them to perform their duties, that they complete mandatory sessions, and that their progress is routinely shared with their supervisor and unit manager. The Manager will collaborate closely with functional business unit leads to ensure learning materials are relevant, timely, and applicable to the target audience, and will continue to enhance our systems and technology to best support enterprise learning. The role will also work to address talent gaps through ongoing measurement, evaluation and improvement of programs and course materials.

Specific responsibilities

• Onboarding Program Management: Design, develop, implement and monitor the use of our virtual onboarding program in close collaboration with P&C for all new hires, ensuring alignment with PFSCM’s culture, quality management system, and key operational processes.
• Unit-Specific Training Execution: Partner directly with unit managers to map, build, and co-deliver hands-on, unit-specific technical training tailored to specific units (e.g. procurement, logistics, and supply chain operations). Support units with content development format and provide guidance on how to build user friendly-relevant content.
• New Training Program/Courses: Design, develop, and implement business-facing training and management development content according to business priorities. This includes translating business and systems process/procedure into training and compliance content, and tailoring the training approach to the staff and learner needs (by function and level).
• Tracking & Analytics: Manage and audit all training records, attendance, completion rates, and certifications within the Learning Management System (LMS) to ensure compliance and deliver actionable reports for supervisors, unit managers and senior leadership.
• Program Administration: Oversee the schedule, technology logistics, and material delivery for all learning programs, including self-directed, virtual, and other learning initiatives.
• Training Needs & Gap Analysis: Support regular operational assessments alongside unit leads to identify skill gaps and deliver targeted refreshers or technical workshops.
• Vendor & Tool Oversight: Maintain day-to-day administration of PFSCM’s LMS platform and manage external vendor relationships or content libraries as needed. Engage with the IT team to ensure that the learning management system is integrated into PFSCM’s IT ecosystem and meets PFSCM’s cybersecurity and data confidentiality requirements.
• Championing our learning programs and tools (Sana AI): use internal communications channels to drive awareness and foster widespread adoption of PFSCM’s learning tools and courses to enhance org-wide buy-in and help staff feel empowered to use the resources and tools.
• Maintains strong professional relationships with key stakeholders to ensure successful transfer of knowledge and scaling up skills.
• Performs other relevant job duties as required.

Qualifications

Professional and Technical Knowledge

• Bachelor’s/HBO degree is required preferably in Human Resources Management with a specialization in Learning & Development, and/or an Educational Sciences certificate.
• 5-7 years relevant experience in human resources, training, learning and development, talent management, or a related role
• Experience managing and supporting the development of enterprise training initiatives and programs, including experiential and technical training for varying audiences and learning styles across modalities (e-learning, virtual and in-person training)
• Experience working with Sana AI or other learning platforms would be a benefit,
• Experience with micro-learning development (videos, clips, gifs, and other collateral
• Understanding and experience in the application of adult learning best practices, classroom, modern classroom, online, and e-learning
• Passion for developing people and interest in innovating learning solutions to drive employee and business results
• Willingness to perform other duties as needed.
• Must be eligible to work in the Netherlands.

Interpersonal skills/Communication

• Previous client relations or customer service experience required.
• Fluency in English is required
• Excellent written/verbal communication and interpersonal skills.

Priority Setting, Problem Solving, & Detail Orientation

• Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high-quality work.
• Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
• Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
• Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Disclaimer

PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements.

If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.