Track Lead (Tools & Automation)

Job Summary

The L3 Dynatrace Monitoring Tool Engineer is responsible for the engineering, administration, optimization, and advanced support of the enterprise Dynatrace observability platform. The role serves as the highest technical escalation point for complex monitoring issues and works with infrastructure, application, cloud, DevOps, service management, and vendor teams to deliver reliable end-to-end visibility, proactive incident detection, and actionable performance insights.

Key Responsibilities

• Administer and maintain Dynatrace SaaS or Managed environments, including OneAgents, ActiveGates, extensions, dashboards, alerts, tags, and access controls.
• Design end-to-end monitoring for applications, infrastructure, APIs, databases, Kubernetes, and cloud platforms.
• Lead root-cause analysis and resolve critical performance, availability, agent, and data-ingestion issues.
• Automate configuration and operational activities using Dynatrace APIs, scripting, and CI/CD tools.
• Integrate Dynatrace with ITSM and event-management platforms, optimize alert quality and licensing, and maintain technical documentation.
• Provide L3 escalation support and mentor L1 and L2 engineers.

Skill Requirements

• 6–10 years of experience in monitoring, observability, or production support, including at least 3 years of hands-on Dynatrace experience.
• Experience with Windows, Linux, VMware, databases, middleware, microservices, Kubernetes, and public-cloud environments.
• Proficiency in REST APIs and automation using PowerShell, Python, Bash, Terraform, Ansible, or similar tools.
• Strong troubleshooting, incident management, documentation, communication, and stakeholder-management skills.
• Bachelor’s degree or equivalent experience; Dynatrace and relevant cloud, Kubernetes, ITIL, or DevOps certifications are preferred.

Other Requirements

Bachelor’s degree or equivalent experience; Dynatrace and relevant cloud, Kubernetes, ITIL, or DevOps certifications are preferred