Capability Manager(DPO)

Job Summary

Support PMO governance and P&L management activities by driving operational reporting, financial analysis, stakeholder coordination, risk tracking, and performance monitoring to enable effective program and business decision-making

Key Responsibilities

Directly manage the day-to-day operations of the team with the ability to grow and scale as necessary

• Serve as a single POC to drive initiatives, support governance activities for the program and help resolve escalations/issues.
• Ensure timely escalation management & validate the quality of action plans
• Be responsible for day-to-day activities and performance of the team members
• Working closely with users to ensure the project meets business needs
• Monitor service quality and execute continual service improvement actions.
• Perform analysis of inquiries for trends, risks, and issues

Skill Requirements

• Good comprehension skills
• Should possess previous experience in managing day-to-day deliverables of the team
• Interact with client on regular basis for reporting and performance of SLAs
• Good Analytical and Logical thinking skills
• Prior experience in utility industry is an added advantage

Other Requirements